Senior Manager – Product Management – Marketing

Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. If you thrive in a fast-paced environment and are looking for an opportunity to apply your skills in managing and growing sales in HVAC parts and components, then we have a great opportunity for you. We seek an experienced HVAC Product Manager who is a motivated, self-starter to work in a fast-paced environment in the Syracuse, NY offices.

This Senior Product Management position is with the Carrier Replacement Components (RC) business and is responsible for the management of Carrier RC’s FAP/OEM and Universal aftermarket electrical, control boards, air handling and ductless systems. The role is responsible for products across all channels and brands that RC offers. The focus will be on driving growth and profitability in sales to distribution as well as new channels and will require managing multi-business unit teams to achieve results.

• Product management with a cross functional team to achieve goals, including forecasts, quarterly pricing, maintaining gross margin targets, price mod reviews, inventory reviews (assist with last time buys, obsolete and excess), etc.
• Provide and analyze sales and product reports by customer and by channel
• Product launch, including new part set up with pricing, gross margin and other required information
• Prepare business opportunity plans in support of potential new business & utilize Passport review process to gain business unit approvals. Execute the tasks associated with the plan.
• Analyze competitive product feature, benefits, pricing and recommend appropriate actions to provide competitive portfolio of products
• Provide product information, legal approved product claims to support marketing materials. Provide support for product videos or on-line learning module script development and review.
• Support the RC Parts Information Management (PIM) process to ensure there is electronic PIM data and images to be used in e-commerce.
• Provide timely responses to inquiries and build product and brand loyalty with RC’s customers.
• Conduct product training sessions online & face-to-face at customer training events for 50+ attendees.
• Support distributor events such as open houses and trade shows to discuss and demo products.
• Provide support and training to RC Sales team

• Bachelor’s degree and 8 + years of product marketing experience or Master’s Degree and 5 + years of product marketing experience.

• Specific knowledge of the HVAC/R or related industry and replacement parts & accessories
• Category or Product Management experience
• Experience in forecasts, pricing and gross margin calculation
• Proficiency with Microsoft Office (Excel, Project, Word and PowerPoint) and PowerBI
• Strong communication skills with the ability to interact and collaborate with a cross-functional team
• Knowledge of RC systems (BI, SAP, Parts Information Catalogs, Wind Chill, Sales Force) is a plus
• Demonstrated sense of urgency, self-initiative and sense of ownership
• Willingness to learn and flexible approach is a must
• Highly organized with attention to detail
• Ability to effectively handle multiple priorities
• Excellent follow-up and follow-through skills
• Some travel required

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