Account Manager, Commercial Lines

JOB OVERVIEW

Provide front line support for onboarding, data collection, renewals, certificates tracking, and day‑to‑day member servicing for Real Estate clients in Property and Casualty insurance programs.

• Support Account Executives as needed
• Analyze policy data
• Coordinate member onboarding tasks, data intake, and documentation
• Maintain service trackers, contact lists, and knowledge bases
• Surface member issues promptly and follow through to resolution

• 2+ years of Commercial Insurance Agency experience preferred
• Active P&C license or willingness to obtain one when hired
• Experience with Sagitta or other Agency Management System and Image Right preferred
• Proficient in Microsoft Office programs
• Ability to work effectively in a team environment as well as independently
• Project a professional image in action and appearance
• Strong interpersonal skills to handle sensitive and confidential situations
• High level of accountability and flexibility
• Ability to work in a fast‑paced environment

The national average salary for this role is $80,000 – $100,000 in base pay, exclusive of bonuses or benefits. Base pay offered will be determined based on experience, skills, training, certifications, and education, while also considering internal equity and market data.

EPIC has over 60 offices and 4,000 employees nationwide and is growing rapidly. We offer:

• Generous Paid Time Off:
  Managed PTO for salaried/exempt employees, 22 PTO days for hourly/non‑exempt employees, 12 company‑observed paid holidays, 4 early‑close days
• Generous leave options:
  Paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave
• Employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values, plus additional awards and programs (and trips!)
• Employee Resource Groups:
  Women’s Coalition, EPIC Veterans Group
• Unique benefits:
  Pet insurance, identity theft & fraud protection coverage, legal planning, family planning, menopause & midlife support
• Additional benefits: 401(k) matching, medical, dental, vision insurance, wellness & employee assistance programs
• 50/50 Work Culture: collaboration, teamwork, inclusive environment with both production and service roles
• Charitable efforts:
  Donation Connection, Employee Assistance Fund, People First Foundation
• Top 10 property/casualty agencies per Insurance Journal

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

As set forth in EPIC Brokers’ Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.