Mastercard Digital Labs Innovation Product Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Mastercard Digital Labs Innovation Product Manager Overview

We are Mastercard's Innovation Services team. We bring together strategists, designers, technologists, and product leaders who help the world's biggest banks, fintechs, merchants, and ecosystem partners turn emerging opportunities into real businesses, products, and customer experiences.

We work at the intersection of strategy, design, technology, and product to help clients answer their hardest questions:
What's next? What should we build? How do we win?

From AI and agentic commerce to embedded finance, open banking, digital identity, and the future of payments, our work shapes how money moves and how customers experience financial services around the world.

This is the team if you want to work on innovation projects that go from concept to commercialization.

We are looking for an Innovation Product Manager to lead client engagements that span strategy, product, technology, and commercialization.

In this role, you will work directly with senior executives at major financial institutions, fintechs, and merchants to identify opportunities, shape new products, validate concepts, and help bring them to market. You will lead workshops, build strategic recommendations, guide multidisciplinary delivery teams, and partner with Mastercard's account leaders to grow client relationships.

This is not a pure facilitator role. It is not a pure consultant role. It is not a pure product role. It is all three.

You will move comfortably between running an executive innovation session, building a business case for a new digital product, presenting a roadmap to a C-suite audience, and helping a team move a concept from prototype to pilot to launch.

You will be one of the faces of Digital Labs externally, serving as a trusted advisor to clients and a visible representative of Mastercard's innovation capabilities in North America.

• You are energized by helping organizations navigate disruption, emerging technologies, and shifting customer expectations.
• You want to work with iconic brands on problems that matter, and see your work go from whiteboard to real customers.
• You are equally comfortable leading a workshop, writing a strategy deck, building a product roadmap, and presenting to senior executives.
• You thrive in ambiguity and enjoy turning messy problems into clear, actionable plans.
• You believe great innovation is part vision, part rigor, and part execution, and you want to do all three.
• You want to be part of a high-caliber team that gets to play across AI, payments, banking, commerce, and emerging technology.

• Lead innovation engagements with Mastercard customers, helping define growth strategies, innovation priorities, and digital transformation roadmaps.
• Facilitate executive innovation workshops to align stakeholders, surface real business challenges, and shape actionable solutions.
• Conduct market, trend, competitive, and ecosystem analysis to identify emerging opportunities.
• Translate technology and market shifts into clear business implications and recommendations.
• Build executive‑ready narratives, presentations, and strategic deliverables.

• Lead engagements focused on new product development, experience design, service innovation, and concept creation.
• Guide clients through discovery, prioritization, journey mapping, prototyping, and validation.
• Help define product strategies, value propositions, business cases, KPIs, and go‑to‑market approaches.
• Support clients in moving from concept to commercialization,…