Integration Operations Program Manager

Responsibilities

• Own end-to-end operational governance for new bank integrations, integration upgrades, and PD3 migrations (~10–20 active at any time).

• Build and maintain master timelines, institution status trackers, risk/decision logs, and launch readiness checklists.

• Drive structured risk, issue, and escalation management across integrations and migrations.

• Provide regular, high-signal status updates to leadership.

• Coordinate milestones, dependencies, and handoffs across Access, PD3/Pro Found, DPR, and Data Access.

• Help lead Charged Access operational coordination including project tracking, risk logs, stakeholder follow-ups as the program scales.

• Own the NEA–Support operational relationship: priority alignment, joint initiative tracking, and communication cadence.

• Run retros after complex launches and fold learnings back into processes.

• Design and govern repeatable processes for how integrations and migrations are scoped, planned, executed, and launched.

• 5+ years of experience in program management, technical operations, or a similar cross‑functional operations role.

• Proven track record running complex, multi‑stakeholder programs with tight timelines.

• Strong organizational skills and experience building program artifacts (timelines, trackers, risk logs).

• Excellent written and verbal communication; ability to translate technical details into clear narratives for different audiences.

• Comfort with ambiguity and high‑pressure environments.

• Experience working closely with engineering teams.

• Nice to have: technical background or experience with bank integrations, APIs, or financial infrastructure; experience with migration programs; familiarity with support operations partnerships.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at