Senior Project Manager

About the role

As a Senior Project Manager in the Professional Services Excellence team, you turn our most important priorities into well-structured, well-run initiatives that improve how PS works, collaborates, and delivers. You bring clarity, ownership, and strong execution discipline to complex problems, helping PS move from intention to reality and making sure improvements land across regions and teams.

This is an execution and strategy role, not a coordination one. You shape direction as much as you drive it: pressure-testing which initiatives matter, framing the problem, and then owning delivery end to end. You connect strategy to action by creating structure where it is missing, driving alignment across stakeholders, and ensuring new ways of working are adopted, not just launched.

This is also a founding role on a new team, so you will help shape how the function operates and where it focuses first, not step into a fixed playbook.

Your scope is global. You will work on efforts expected to impact the global team, collaborating with leaders and team members across regions and influencing stakeholders across time zones. Your impact will show up in strong execution on our strategic priorities, clearer processes that reduce friction, and more time for PS teams to focus on delivering value to customers.

• Translate PS priorities into clear, structured plans with timelines, milestones, dependencies, ownership, and measurable outcomes.
• Lead end-to-end delivery of PS-wide and cross-domain initiatives, keeping them moving and making sure they land in operations.
• Bring strong change management discipline so new processes, workflows, and tools are adopted across teams and achieve their intended results.
• Remove blockers, create alignment, and make sure stakeholders know what is needed from them at every stage.

• Pressure-test priorities with leadership: assess where the biggest gaps, risks, and opportunities sit, and bring a clear point of view on where to focus.
• Turn strategy and broad goals into actionable plans, helping leadership move from intent to execution.
• Surface risks, trade-offs, and progress clearly, enabling better and faster decisions.
• Coordinate work across regions and domains so PS operates as one team rather than isolated verticals.

• Identify inefficiencies or gaps in how we work, and design improvements that raise consistency, scalability, and delivery quality.
• Partner with analytics partners to define metrics, measure impact, and validate that initiatives drive real results.
• Drive adoption and follow-through on improvements that reduce friction and give PS teams more time for customer impact.
• Partner with tooling owners so our tools match how we work and change lands cleanly across PS.

• You bring senior-level judgment, maturity, and presence, whether you are a strong L2 stepping up in scope or already operating at Senior level.
• You excel at driving clarity in ambiguous environments, connecting the dots, and turning broad goals into structured, actionable plans.
• You communicate with precision and adapt your message to different audiences, so stakeholders understand context, expectations, and next steps.
• You are a strong connector who builds trust and alignment across team.