Manager, Business Transformation; Business Optimization & Enablement

Overview

Business Operations serves as a centralized business operations and enablement function that partners with business leaders to improve how work gets done, operationalize systems and processes, and support the successful execution of strategic initiatives. The team acts as an internal business partner, helping stakeholders solve business challenges through structured problem‑solving, cross‑functional coordination, scalable ways of working, and disciplined execution.

The Business Operations team supports initiatives ranging from project and program management to systems deployments, agency integrations, process optimization, business analysis, workflow redesign, operating models, playbooks, and organizational enablement. Team members work across multiple functions and business areas in a highly matrixed environment, partnering closely with stakeholders to drive efficiency, alignment, and operational excellence.

We are seeking a proactive, diligent, and analytical Manager, Business Transformation to join the Business Optimization & Enablement team.

This role is responsible for driving initiatives that improve business processes, workflows, organizational effectiveness, and ways of working across the organization. The ideal candidate is a strategic problem solver who enjoys analyzing business challenges, designing practical solutions, documenting processes, and helping teams operate more efficiently.

• Systems Deployments & Integrations
  :
  Supports the successful deployment, integration, optimization, and adoption of systems and platforms. This includes requirements gathering, user acceptance testing (UAT), implementation support, systems integration, training, change enablement, and operationalization.
• Business Optimization & Enablement
  :
  Focuses on improving how the business works through process mapping, workflow optimization, business analysis, ways of working, operating models, POV development, playbooks, and scalable enablement solutions.
• Project and Program Management
  :
  Provides structured coordination and oversight to guarantee the successful completion of important initiatives. This includes governance, project plans, timelines, risk and dependency management, stakeholder coordination, executive status reporting, and cross‑functional delivery leadership.

• Lead business optimization and operational improvement initiatives across multiple business functions and teams.
• Participate in collaborator interviews, discovery sessions, workshops, and working sessions to understand business challenges, opportunities, and operational needs.
• Gather, document, and organize information related to business processes, workflows, roles, responsibilities, and ways of working.
• Develop and maintain current‑state and future‑state process documentation, workflow diagrams, swim‑lane maps, and supporting materials.
• Analyze business processes to identify inefficiencies, redundancies, and opportunities for improvement.
• Partner in the development of operating models, governance frameworks, role clarity, and organizational effectiveness initiatives.
• Create process maps, workflow documentation, RACI matrices, decision trees, and supporting operational materials.
• Develop presentations, summaries, reports, and supporting materials for collaborator and leadership meetings.
• Support the creation and maintenance of playbooks, SOPs, process documentation, and enablement resources.
• Track action items, risks, dependencies, decisions, and implementation activities across initiatives.
• Schedule meetings, working sessions, partner communications, and follow‑up activities.
• Conduct research, benchmarking, and analysis to support business recommendations and solution development.
• Review deliverables and documentation for quality, consistency, and accuracy.
• Partner with team members to find opportunities to improve processes, workflows, and operational effectiveness.
• Maintain accurate project documentation and support ongoing optimization initiatives as needed.

• Strong analytical and structured problem‑solving skills with the ability to gather, organize, and synthesize information.
• Experi…