Provider Success Senior Account Manager

Provider Success – Senior Account Manager

Job Title:

Provider Success – Senior Account Manager

Location:

Hybrid; option for 2–3 days/week onsite in New York

Team:
Provider Success

Reports to:

VP Provider Operations

Employment:
Full-time

We’re looking for an analytical, relationship‑oriented operator - part account manager, part builder - who thrives at the intersection of provider success, operations, and process improvement.

As a Provider Success Senior Account Manager, you’ll own the experience and performance of a portfolio of Sesame clinicians while helping build the systems that allow Provider Success to scale. You’ll partner closely with Product, Operations, and Clinical Leadership to improve every stage of the provider lifecycle—from onboarding through long‑term engagement.

This is an ideal role for someone who enjoys both solving individual provider problems and stepping back to redesign the underlying processes that created them. We’re a small team supporting a large, fast‑growing network of clinicians, so the work is hands‑on and the bar is high: we want someone who spots what needs doing and does it — often by building the model, tool, or process themselves, increasingly with the help of AI.

• Serve as the primary operational partner or point of contact for a portfolio of providers across onboarding, engagement, and ongoing success.
• Lead cross‑functional initiatives that improve provider workflows, support operations, and lifecycle management, partnering with Product on tools like scheduling, no‑show handling, document upload, and specialist eConsults.
• Use provider feedback and operational data to identify opportunities, solve problems, and influence product and process improvements.
• Drive projects that improve provider activation, engagement, quality, and overall marketplace performance through thoughtful operational design and automation.
• Run monthly provider performance reviews — tracking metrics like punctuality, clinical‑note completion, off‑platform calls, refunds, and no‑shows — and turn the data into targeted coaching, provider communications, and monthly Activity Summaries.
• Build and maintain the supply‑and‑demand models we use to understand clinician coverage by state and service, and translate them into recruiting and search priorities.
• Onboard and train new clinicians (we add roughly 25 a month) and run provider education, including webinars with partners.
• Stand up the operational backbone for new clinical programs — lab and imaging order flows, referral pathways, partner integrations, and clinical guidance — as we did for our Costco/IVI RMA fertility launch.
• Use AI and agentic tools (e.g., Claude and Claude Code, Codex, Cowork) to analyze data, build spreadsheets and dashboards, draft provider communications, and automate your own reporting — so a small team can do the work of a much larger one.

• 2 to 5 years of experience in sales, account management, customer success, operations, consulting, or a similar client‑facing role — or experience founding or operating your own venture.
• You’ve started something. Whether it’s a company, a nonprofit, or a serious side project, you know what it’s like to operate with no playbook, no one to delegate to, and a “this needs to get done, so I’ll do it myself” attitude.
• An exceptionally fast learner — you get up to speed on new domains (clinical workflows, a data model, a new tool) quickly and with little hand‑holding.
• Previous experience in consulting and/or healthcare fields preferred.
• Excellent communication skills.
• Strong analytical skills with attention to detail; comfortable living in spreadsheets and using data to make decisions.
• Ability to develop and standardize operational processes from scratch — you’ve built tools, processes, or businesses where none existed with an eye towards constantly improving efficiency.
• Genuinely fluent with technology — you already use AI and agentic tools (like Claude, Claude Code, Codex, or Cowork) to learn faster and build things yourself, and you’re excited to push that further.
• Ability to work collaboratively and in a cross‑functional capacity.
• Highly self‑motivated and…