Senior Manager, Sales Operations

Senior Manager, Sales Operations

This role is eligible for our hybrid work model:
Two days in office. Whether it's hotels, rental cars, flights, cruises or packages, our Lines of Business build the supply, tools, and experiences that power Priceline's ability to deliver great deals to our customers.

• Identify and lead high-impact opportunities to improve operational workflows through tools, automation, and AI, improving speed and quality.
• Collaborate cross-functionally with Product and Commercial teams to define requirements and deliver scalable, user-centric solutions.
• Coordinate cross-brand tool and solution development.
• Drive the rollout and adoption of new tools, such as CRM and AI-enabled workflows across the Accommodation organization.
• Monitor performance of implemented solutions and continuously optimize based on data and feedback.
• Support pilot programs and scale successful initiatives across markets and teams.
• Translate business challenges into practical AI and automation use cases with measurable outcomes.
• Provide ongoing feedback to internal stakeholders to improve tooling, reporting, and operational processes.
• Manage and coordinate with external vendors and partners to accelerate delivery.
• Lead an operational team, setting the vision and objectives, while managing senior stakeholder requirements.
• Foster a culture of data-driven decision-making and performance accountability within the organization.
• Effectively communicate and present performance findings, strategies, and recommendations to senior management and key stakeholders.

• Bachelor’s degree or equivalent experience in a relevant field (MBA preferred).
• 8+ years of experience in operations, strategy, product, or process improvement roles.
• 3+ years of experience as a People Leader.
• Entrepreneurial thinking with a proven track record of implementing innovative ideas, processes or products in complex organizations.
• Experience working cross-functionally.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Experience with implementing AI solutions, automation, or workflow tools, with the ability to apply them to real business problems.
• Excellent communication and stakeholder management skills.
• Comfortable operating in a fast-paced, dynamic environment and managing multiple initiatives simultaneously.
• Curious, solution-oriented, and motivated to challenge the status quo.
• A strong teammate with a get it done attitude and ownership mindset.
• Illustrated history of living Priceline's values:
  Customer, Innovation, Team, Accountability, Trust, and the Right Results, the Right Way.

• Health and wellness coverage including medical, dental, vision, and mental health resources.
• Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days.
• Work/life support: ability to work up to 4 weeks per year from anywhere, parental leave, dependent care, and family support resources, Summer Fridays, and office perks like stocked kitchens and catering.
• Financial security programs: retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts.
• Signature travel perks: employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits.
• Additional perks and discounts: travel and partner discounts, tuition support, legal support, and pet benefits.
• A people-first culture with Employee Resource Groups, social events, recognition programs, and service awards.

Prerequisite salary range: $135,000-$170,000 annually. Eligible for annual bonus and/or equity grant.

Priceline is a proud equal opportunity employer.