Vice President Operations

Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought separately to a feature of brands consumers love and we are on a mission to make that happen.

Happy Tint customers include Turo, Deel, uShip, Guesty, Neighbor, Baby Quip, and Citizen Shipper, among others.

We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.

About the Role

As Tint’s Vice President of Operations, you’ll have the unique opportunity to shape the future of some of the highest-impact initiatives in the booming Insur Tech industry. This role grants you substantial autonomy to navigate through complex challenges, transforming them into innovative and successful solutions.

You will work cross-functionally as part of the leadership team and be involved in the early stages of the startup development and establishing the services culture and team  will have a lot of ownership and drive ambiguous initiatives from 0 to 1.

At Tint, you’ll have the unique opportunity to shape the future of insurance technology, enjoying significant autonomy to turn ambiguous challenges into successful innovations. If you’re eager to make a tangible impact in a rapidly evolving industry and lead the way in creating exciting protection solutions, we would love to hear from you.

What you'll do at Tint:

• Engage directly with customers and the founding team, playing a crucial role in the early-stage development of the startup, establishing a robust operational excellence culture, and assembling a high-performing operations team
• Lead the following areas:
  Customer Support, Claims, Agency Operations, and Legal & Compliance
• Develop and formalize SOPs and processes that will allow Tint to scale its existing insurance programs and launch dozens of new ones
• Create the vision and scale the Operations function by using a team augmented by AI agents to ensure quality and high margins
• Create and monitor KPIs to demonstrate operational excellence
• Support the full lifecycle of new product offerings, focusing on the development of reusable and scalable operational solutions across various insurance products
• Collaborate across functions to prioritize and execute the operations initiatives effectively
• Provide business requirements to the Product team based on feedback from customers and policyholders

What We’re Looking For

• 15+ years of experience as an Operations leader scaling teams and operations in the startup technology space, managing end-to-end operations/business units.
• 3+ years of experience in the insurance industry with a deep understanding of insurance operations and regulations.
• Demonstrated track record of leveraging consumer insights, analytics, and market research to deeply understand consumer needs, pain points, and behaviors
• Comfortable working in a startup environment with senior leadership and different stakeholders to achieve operational performance
• Strategic thinker able to switch effortlessly between high-level strategic planning and detailed execution, including defining product specifics and addressing complex cases
• An ability to deep-dive into complex operational concepts coupled with an ability to thrive in ambiguity
• Excellent communication skills, capable of clearly articulating customer issues and needs
• Proven leadership skills with experience in coordinating teams, managing stakeholders, and working cross-functionally to achieve objectives

Bonus Points if you have:

• Experience with ML/AI technologies
• Experience working on APIs, SaaS, and/or Enterprise products
• Business acumen, possibly evidenced by an MBA or insurance qualifications

• Culture is Key. Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But…