Front Desk Receptionist

The Front Desk Receptionist serves as the central hub of the Shore front Y, a fast‑paced, multi‑service community center. This role requires a highly organized, tech‑savvy professional who can manage complex systems, multitask efficiently, and deliver exceptional customer service—especially when working with high volumes of clients.

• Serve as the first point of contact, delivering a professional, welcoming, and solution‑oriented experience for all clients, visitors, and staff
• Manage high‑volume front desk communications, including phone, email, and in‑person inquiries, ensuring timely and accurate responses
• Process program registrations, payments, and documentation using client management and POS systems, ensuring accurate and up‑to‑date digital and physical record‑keeping in compliance with organizational procedures
• Maintain and manage multiple program‑specific client tracking spreadsheets (Excel), ensuring data accuracy and accessibility
• Oversee facility and event space scheduling, maintaining real‑time updates to prevent conflicts, double bookings, or program overlaps
• Coordinate and communicate effectively with program supervisors, department heads, and staff to support seamless operations and information flow
• Perform and streamline administrative functions including data entry, document management, internal communications, and maintaining up‑to‑date public/staff information (bulletin boards, directories, notices)
• Serve as the on‑site point person during assigned evening and weekend shifts, supporting building operations, client safety, and coordination with security
• Manage and de‑escalate challenging customer interactions with professionalism, patience, and composure

• Strong technical proficiency with the ability to quickly learn and manage complex systems, including POS and client management software
• Working knowledge of Microsoft Excel and comfort managing multiple data sets simultaneously
• Proven ability to multitask, prioritize, and remain organized in a high‑volume, fast‑paced environment
• Exceptional customer service skills with a calm, solutions‑oriented approach—even under pressure
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy in handling transactions, scheduling, and records
• Demonstrated problem‑solving ability and sound judgment
• Cultural competency and experience working with diverse populations
• Ability to remain composed and professional when interacting with demanding or difficult clients

Salary: 35-45K Commensurate with experience

The Assistant Director of Youth Services plays a vital role in supporting the overall mission of the Shore front Y, fostering year‑round youth engagement, cultivating teen leadership, planning and managing day camp programming that reflect Jewish values, ensuring impactful experiences for campers, teens and staff.

• Camp Leadership
  • Design and implement a comprehensive camp curriculum that aligns with Jewish traditions, values, and culture.
  • Ensure the integration of a variety of activities such as music, arts, science, sports and more into the daily camp experience.
  • Mentor youth interested in joining camp staff in leadership roles, preparing them for future positions within the camp structure and beyond.
  • Assist in the recruitment, hiring, and provide ongoing mentorship to specialists, ensuring they are prepared for their roles.
  • Provide support to the Camp Director with day‑to‑day operations, including scheduling, budgeting, and logistics.
  • Act as a liaison between campers, parents, staff, and community partners to address concerns and provide clear communication.
  • Assist in marketing and outreach efforts to promote camp enrollment and program success.
  • Step into the role of Camp Director when needed during their absence.
• Year‑Round Youth Program Development & Engagement
  • Develop and lead year‑round programs that target teen engagement.
  • Plan and facilitate events, workshops, and social gatherings aimed at building a strong teen community.
  • Work with local schools and community organizations to expand outreach and increase teen…