Narrative and Brand Lead​/Director

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. Valon is a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans.

This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era.

When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Make the best builders in America understand that Valon is one of the most interesting places to work, and feel proud if they get in.

For six years, we built and ran our own mortgage servicer, proving that AI-native infrastructure could hold up in one of the country's most regulated, unforgiving environments, where getting it wrong has real consequences for real families. It held up. We turned a 0%-margin business into 60%+ margins while making it easier for families to pay their mortgages. In May 2026 we sold the servicer, and now we license the OS behind it.

That's the short version of a good story. Almost no one knows it yet.

We're hiring someone to fix that. You'll own Valon's external brand, starting with talent: how the company comes across to the engineers, operators, designers, and other builders we most want to hire. The job is equal parts strategy and writing, plus the judgment that connects them. You figure out what Valon's story should be and who it's for, decide what's worth saying, then say it well in whatever medium fits.

This isn't employer branding in the usual sense. There's no template and no agency to manage. You'll function as a high-impact IC running a small newsroom inside the company. You find the real stories, tell them so a person actually wants to read them, the place where they’re most likely to engage, and build a repeatable way to keep doing it.

Stripe made payments infrastructure feel like a generational mission. Anduril made a space engineers were avoiding feel like the most important work around. Valon's story is that big, and it's sitting there almost entirely untold. You'd be the first person to tell it properly.

Most communicators are torn between telling the mission story that attracts talent and investors and a more clinical marketing message for customers. We already know how to reach our customers, which means you get to focus solely on the talent brand (at least to start). You're writing for people making an identity decision, not a business transaction. The engineers are deciding what story they want to tell about this chapter of their life.

And while we're biased, we think the raw material here is pretty great. We've already built and outgrown one successful business (our mortgage servicer), and now we're taking on new industries. It's a substantive story, not a hype-y one (we're allergic to hype), and it's your job to convey the seriousness of our engineering story - building compliant, zero-downtime financial infrastructure - with heart, humor, and an allergy to spin.

Work out how to explain Valon clearly: what we're building, why it's hard, and why a strong candidate should care. Then build the material the rest of the company can reuse, including messaging for candidates and outside audiences, the specific stories and numbers that back it up, and clear answers to why people…