Head of Payment Operations

About Pockyt

Pockyt is building the AI-native infrastructure for global money movement. We give merchants a single platform to accept payments from anywhere, send money globally, and manage funds through Global Virtual Accounts and stable coins — but our ambition runs deeper than the rails themselves. We're architecting the connective tissue that lets money move across borders the way information moves across the internet: instantly, intelligently, and autonomously.

We serve a wide spectrum of merchants, from sophisticated enterprise platforms running complex multi-currency operations to the next generation of AI-powered startups, including the one-person unicorns we believe are about to reshape the global economy. Today, that means one integration, one account view, and one place to track everything. Tomorrow, it means a financial layer that AI agents can natively transact on — where money flows are orchestrated, optimized, and reconciled without human bottlenecks.

Our mission is to make global commerce frictionless. We're not building another payments platform. We're building the operating system for how value moves in an agentic, borderless economy.

We're hiring a Head of Payment Operations to own how Pockyt turns signed merchants and new payment flows into live, reliable money movement — and to make that execution fast, clean, and dependable as we scale. This is a critical senior leadership role reporting directly to the CEO, and it exists to close one of the most important gaps in the business: turning growing demand into flawlessly delivered payment operations.

You'll own the path from intake to live — merchant configuration, corridor and rail enablement, payout and Virtual Account setup — and you'll be personally accountable for delivery timelines and quality. As Pockyt's volume and complexity grow, you'll build the processes, controls, and playbooks that make operational excellence repeatable, and reduce the operational risk that comes with high-touch, manual money movement.

You'll start hands-on, owning execution directly. As you prove the operating model, you'll grow into a function leader — building and leading the team that extends payment operations across new corridors, products, and capabilities. You'll work at the center of the company, partnering daily with Product & Engineering, Compliance, Finance, and Sales.

If you want to own the operating backbone of a company defining the future of cross-border payments — and build the function that scales it — this is it.

• Own delivery end-to-end — take merchant and corridor requirements from intake through configuration to live, owning the timeline and the outcome so merchants activate quickly and confidently
• Own merchant and payment configuration — be the senior operator accountable for configuration quality across merchants, rails, payouts, and Virtual Accounts, so execution stops depending on stretched individuals
• Run daily payment operations — transaction execution, global payouts, VA provisioning, funding, settlement, and reconciliation — to a relentless standard for speed and reliability
• Reduce operational risk — identify the failure points in high-touch, manual flows and put controls, monitoring, and clear escalation paths in place as volume scales
• Serve as the operational hub across the company:
• Product & Engineering — translate merchant and corridor needs into clear specs and drive configuration and rail enablement to launch
• Compliance — partner on approvals, reviews, RFI loops, and controls so new flows go live cleanly and stay ahead of risk
• Finance — align on pricing configuration, funding, reconciliation, and settlement
• Sales — accelerate onboarding and activation for new merchants and give the revenue team clear, confident timelines
• Build the operating layer — the SOPs, runbooks, escalation paths, and controls that make operational excellence repeatable across every corridor and product we launch
• Define the metrics that matter — cycle times, delivery SLAs, quality, and reliability — and use them to continuously raise the bar
• Grow the function — as the operating model proves out, build and lead the team that extends…