Manager, Operations

About The Role

The Head of Eater Operations & Pricing for Postmates will be responsible for unlocking the next phase of user growth and retention. As a core member of the Postmates leadership team, you will own the strategy and execution of eater demand levers including pricing, promotions, lifecycle, and membership to drive efficient growth within clear business guardrails. You will operate at the intersection of strategy and execution: defining investment priorities, translating them into scaled operational programs, and ensuring performance through rigorous analytics and a strong operating cadence.

This role requires strong business judgment, analytical depth, and the ability to lead and develop a high‑performing team.

Postmates plays a unique role within Uber's Delivery ecosystem as a complementary portfolio brand to Uber Eats. At this pivotal point in the Postmates journey, there is a clear opportunity and expectation to think differently, test boldly, and evolve how we drive demand while still operating within a shared marketplace and platform. You will be responsible for shaping how Postmates shows up to eaters, balancing independence with alignment to broader US&C Delivery goals, and identifying where to diverge vs.

converge with Uber Eats to maximize overall platform outcomes. Success in this role requires comfort operating in ambiguity, the ability to navigate shared systems and constraints, and a strong point of view on how to build and scale a differentiated consumer proposition within a larger ecosystem.

• Define and drive Postmates eater growth strategy across acquisition, engagement, and retention in partnership with cross-functional leaders (General Management, Strategy & Planning, Local Operations, Finance, CRM, Marketing)
• Own investment decisions across pricing and promotions, developing business cases grounded in rigorous cost‑benefit analysis
• Partner with cross-functional teams to set and optimize eater pricing (e.g., delivery/service fees), balancing growth, profitability, and competitiveness
• Design, execute, and optimize promotional strategies and lifecycle programs (onboarding, engagement, reactivation) to improve conversion and retention
• Lead Postmates membership (Uber One) strategy, planning, and performance tracking in partnership with central teams
• Build and scale experimentation frameworks across pricing, promotions, lifecycle, and merchandising to continuously improve performance
• Influence Product roadmap by developing business cases and partnering on the launch and scaling of new pricing, promo, and lifecycle capabilities
• Own key operating cadences (weekly performance reviews, planning cycles) and ensure clear visibility into performance, risks, and opportunities
• Lead and develop a team of strategy & operations managers, setting a high bar for rigor, clarity, and impact

• 6+ years of experience in operations, strategy, consulting, consumer products, or analytics
• Experience in consumer growth, marketplaces, pricing, promotions, lifecycle marketing, or membership/subscription businesses
• Demonstrated experience leading complex, cross‑functional projects from problem definition through execution and iteration
• Strong analytical skills, including proficiency in SQL and Excel/Google Sheets; ability to independently scope and conduct analyses
• Strong communication and storytelling skills, with the ability to translate complex analyses into clear recommendations
• Experience working with data to inform decisions, including building business cases and evaluating trade‑offs
• Ability to get hands‑on with data, critically review analysis, and ensure high‑quality outputs
• Demonstrated organizational skills and ability to manage multiple work streams with attention to detail
• Proven ability to communicate insights clearly and influence stakeholders across multiple functions
• Experience operating in fast‑paced, ambiguous environments with multiple priorities
• Experience mentoring or guiding a team, or informal leadership within a team setting

• Strong business judgment with experience making or supporting investment decisions (e.g., budget allocation,…