Director, Business Operations

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care.

At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

We have an exciting opportunity to join our team as a Director, Business Operations. Reporting to the Senior Director of Business Operations, Regulatory Affairs, and the Center for Biospecimen Research and Development, the Director of Business Operations leads performance management and process improvement for key clinical research operations (CRO) and sponsored research operations (SRO) units in the Office of Science & Research.

The Director oversees a team (Program Manager and Program Coordinator) and partners with CRO and SRO unit directors and OSR leadership to design and implement process reengineering, dashboards, and tools that enhance the efficiency, quality, and financial sustainability of clinical and sponsored research operations.

• Lead and develop a business operations team focused on performance improvement, analytics, and project management in support of clinical and sponsored research.
• Monitor and assess operational performance across supported units using KPIs, dashboards, and analytic reports aligned with OSR strategic priorities.
• Lead strategic operational initiatives and business process reengineering across the clinical and sponsored research life cycles (e.g., study start‑up, contracting, budgeting, award set‑up, post‑award), including workflow redesign, system optimization, and implementation of new business processes and tools.
• Manage a program management function to oversee cross‑functional initiatives and ensure timely, high‑quality execution.
• Design and implement resource management tools to assess workload, staffing needs, and capacity, and review staffing and resource requests in collaboration with OSR leadership and finance.
• Serve as a key liaison to departmental administrators, investigators, and central offices, ensuring clear communication of operational expectations, process changes, and performance results.
• Partner with MCIT to optimize systems that support clinical and sponsored research operations.
• Contribute to development and maintenance of operational SOPs and guidance documents governing business processes in the research enterprise.

• Bachelor's degree in business administration, healthcare administration, public administration, life sciences, or related field.
• 10+ years of progressively responsible experience in research administration, clinical research operations, or sponsored projects administration in an academic medical center, research‑intensive university, or large health system.
• Demonstrated experience in business operations, performance management, process improvement, and project/program management in a complex, matrixed environment.
• Strong analytical skills and proficiency with data analysis, dashboards, and reporting tools.
• Excellent interpersonal, communication, and organizational skills, with the ability to work effectively with leadership, faculty, and administrative partners.

• Master’s degree (MBA, MHA, MPA, or related field).
• Experience leading business operations for clinical research or sponsored research administration units.
• Formal training in process improvement (e.g., Lean, Six Sigma) and/or project management (e.g., PMP).
• Experience developing operational dashboards and resource management tools.

Qualified candidates must be able to effectively communicate with all levels of the organization.

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