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Global Customer Success Transformation Leader
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-13
Listing for:
Zoom
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
Change Management, Business Analyst -
Management
Change Management, Business Analyst
Job Description & How to Apply Below
Zoom is seeking a senior leader to drive Customer Success transformation at scale across our global enterprise. You will translate strategy into operating capability, redesign how we measure and deliver customer outcomes, and partner with Revenue, Sales, Product, and Finance to tie transformation to business results.
You will lead end-to-end programs across operating model, measurement architecture, engagement frameworks, and cross-functional interlocks, focusing on retention, adoption, and
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