AVP-Services -Operational Resilience Coordinator

Job Overview

About the Role

The Services Cluster Operational Resilience Execution Coordinator is an Assistant Vice President level position within the Risk and Control division, supporting the Services line of business — specifically the Investor, Issuer, Trade and Liquidity Business Services
. This is a tactical, execution-focused role responsible for overseeing the implementation of the operational resilience regulatory framework across a specific geographic cluster, serving as the primary point of contact for the Services business teams within that cluster and ensuring the day-to-day activities of the framework are completed.

Operational Resilience deepens our relationships with clients and counter parties, strengthens our internal value-chain, and reduces commercial threats to Citi’s growth through a deeper understanding of new and emerging vulnerabilities, risks, and threats posed by evolving business models, technology, and client expectations.

This role reports to the Global Operational Resilience Framework Lead
. The successful candidate will bring strong project and execution management capabilities, a regulatory mindset, exceptional communication skills, and the ability to operate independently in a fast-paced, deadline-driven environment. The position offers a comprehensive view of the Services business and its key resilience priorities.

• Resilience Framework Implementation
  • Act as the main Services Operational Resilience point of contact for the assigned cluster, acting as a liaison between the Business and the Enterprise Resilience group.
  • Onboard Critical Business Service (CBS) teams and communicate key deadlines.
  • Support Operational Resilience initiatives for the cluster, providing oversight across all in-scope jurisdictions.
  • Facilitate consistency across Critical Business Services (CBSs) within supported jurisdictions, including alignment of the Operational Resilience Framework, deliverables, approach, and information sharing.
  • Oversee the identification of Critical Business Services within the Investor, Issuer, Trade and Liquidity domains, the mapping of interdependencies, and the setting of impact tolerances. Support local CBS coordinators by preparing first drafts of criticality assessments, leveraging and improving prior assessments.
  • Support the implementation of robust product and operational frameworks for incident response, recovery, and business continuity planning specific to the in-scope Services businesses.
  • Support scenario and stress testing initiatives to validate the resilience of critical business services, helping the business identify and remediate vulnerabilities by tracking Operational Resilience remediation plan updates executed by CBS local coordinators and ensuring resolution.
  • Ensure that observations, remediations, risks, and issues identified in scenario testing are documented, discussed with, and submitted to the Business Disruption and Safety Officer (BDSO) and Testing Leads for alignment.
• Regulatory & Policy Compliance
  • Ensure all new and existing Investor, Issuer, Trade and Liquidity products and services comply with cluster operational resilience regulations and relevant regulatory frameworks.
  • Support the Enterprise Resilience team's engagement with regulatory bodies on operational resilience matters related to Investor, Issuer, Trade and Liquidity — including preparing for and responding to regulatory inquiries, audits, submissions, and exams.
  • Ensure compliance with Enterprise Resilience policy, standards, and Process Control Manuals (PCM).
• Governance & Communications
  • Lead meetings with the cluster CBS teams.
  • Report on Operational Resilience in the respective geographic Risk and Control/Governance Forums.
  • Disseminate information from Enterprise Resilience meetings to the relevant teams.
  • Ensure timely completion of deliverables and sign-offs.
  • Coordinate materials for stakeholder briefings.
• Reporting & Documentation
  • Generate CBS status reports and contribute to the overall Operational Resilience status report.
  • Support the Operational Resilience Global Lead with client engagement and executive presentation content for Client Operational Resilience…