Senior Director, B2C Strategy – Lead

Responsibilities

• Own day-to-day management and delivery of key B2C work streams
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
• Develop workplan to test/evaluate strategies and insights which could span strategy, process or participant experience change
• Provides advanced expertise to business partners in leading the identification, understanding and framing of complex business problems and needs
• Review synthesized findings and recommendations, and oversee creation of senior management documents to present recommendations
• Advise and influence senior leaders on key decisions and major change initiatives
• Monitors medium to long-term business trends/outlooks, gathering competitive intelligence to contribute to strategic business planning discussions with leadership
• Develop deep trust-based relationships with key stakeholders and ensure stakeholders are satisfied throughout engagement
• Lead interview campaigns, working sessions and senior client presentations; maintain composure and presence in difficult stakeholder meetings
• Lead one or more B2C work streams, develop hypotheses, conduct analysis and develop roadmaps for solutions
• Serve as a thought leader on the team, providing feedback to junior team members to improve deliverables

• 8+ years strategy, analytics, and process improvement experience
• University degree in Economics, Finance, or Process Improvement
• Strong verbal and written communication skills with experience interacting with senior leaders
• Previous experience in wealth management or customer strategy