Commerce Strategy & Planning, Senior Associate

Job Description

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

The Payments organization is a motivated, forward‑thinking team comprised of high‑talent product managers with a singular focus on delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Senior Associate in Strategy & Planning on the Commerce Payments/Digital Wallets Payments team, you will manage and have a deep understanding of the product roadmap, help keep the team organized, and articulate and evangelize the strategic vision of the product.

• Build Commerce Payments expertise across the end‑to‑end user experience and core product areas, growing into a subject‑matter expert.
• Drive long‑term product strategy and roadmap optimisation, with a focus on longer‑horizon strategic initiatives and sustained success.
• Create and deliver executive‑ready narratives and materials (e.g., Business Reviews) that clearly articulate Commerce Payments' strategy, progress, and outcomes.
• Partner cross‑functionally to maximise business value, using collaborative storytelling to align stakeholders and accelerate decisions.
• Ensure a strong risk and controls environment by coordinating with Risk, Controls, Legal, and Compliance partners.
• Own integrated planning and stakeholder communications, including tracking execution, managing dependencies, and providing regular progress updates to leadership.

• Relevant experience (3+ years) in product management, program management, product strategy, or similar; proven delivery in fast‑paced environments.
• Strategic and results‑driven prioritisation: able to manage multiple complex initiatives and deliverables simultaneously.
• Analytical synthesis and sound judgement: quickly distil large/complex inputs, make decisions, iterate, and course‑correct as needed.
• Comfort with ambiguity and shifting priorities: able to recommend a path forward and maintain momentum amid overlap and change.
• Influential communicator and collaborator: excellent written/verbal communication; transparent, receptive to diverse ideas; able to influence across a matrixed organisation and drive change.
• Tools & education: proficiency with Microsoft (PowerPoint, Excel, TEAMS) and Jira/Confluence.
• Bachelor's degree required.

Applicants must be authorised to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, non‑profits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programmes to meet employee needs, based on eligibility.

These benefits include comprehensive health‑care coverage, on‑site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are…