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Director, Health & ESS Operations
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-14
Listing for:
NYC Citywide Administrative Services
Full Time
position Listed on 2026-07-14
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Location: New York
The Department of Citywide Administrative Services (DCAS) seeks an Administrative Manager for NYCAPS Central (NCC) to oversee day-to-day operations of the HR service center serving 300,000+ city employees, and to coordinate with HRIS, Change Management and Health Benefits teams. The role emphasizes customer service, performance metrics, and process improvement.
The position requires strong leadership, call center experience, and solid knowledge of NYCAPS and related HR systems.
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