Business Manager, Americas Finance

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The primary objective of the Business Manager, Americas Finance is to partner with and support the Americas Finance COO team across People & Culture, monthly forecasting and actuals reporting, and workforce planning; deliver governance, risk and control activities (including US SRO/ATO requirements); maintain strong stakeholder communication; and drive process re‑engineering to simplify operations and improve functional efficiency.

• Support the end‑to‑end monthly business review cycle, including actuals reporting and forecasting, by coordinating inputs from Finance stakeholders, validating data and assumptions, consolidating materials into a clear narrative, documenting decisions and actions, and tracking follow‑ups through to closure.
• Provide operational support for hiring and workforce planning by raising headcount approval requests, monitoring workflow progress, resolving data gaps with stakeholders, and ensuring approved changes are accurately reflected in Anaplan and incorporated into forecasting and reporting.
• Support the planning and execution of People & Culture initiatives (e.g., exchanges, town halls, learning and communications rollouts) by maintaining delivery plans, tracking milestones and dependencies, coordinating logistics, and capturing post‑event feedback and actions for continuous improvement.
• Support delivery of EUC risk reduction initiatives by maintaining governance artefacts (plans, RAID logs, evidence packs), enforcing document/version control, monitoring progress against control expectations, and escalating risks, issues, and delays in a timely manner.
• Support SRO/ATO related activities by coordinating with suppliers and service recipient/contract owner teams, ensuring adherence to internal policies and controls, maintaining governance routines and documentation, managing issues and escalations to resolution, and providing clear stakeholder communications and status reporting.
• Support process improvement and re‑engineering initiatives by documenting current‑state processes, identifying pain points and control gaps, facilitating workshops, developing simplified future‑state maps, and supporting implementation and benefits tracking.
• Build effective relationships with senior stakeholders, translating complex financial and operational information into concise, decision‑ready updates, and driving alignment on priorities, actions, and timelines.
• Contribute as a core member of the Americas Finance COO team, strengthening connectivity across Finance and partner functions, enabling effective cross‑team delivery, and promoting consistent ways of working.

• Strong planning and delivery management: workplans, milestones, dependencies, RAID (risks/actions/issues/decisions) and action tracking.
• Structured problem‑solving and continuous improvement mindset; able to support process mapping and re‑engineering (Lean basics helpful).
• High attention to detail with strong follow‑through and ownership to closure.
• Working knowledge of forecasting, actuals, and monthly business review rhythms; comfortable validating data and challenging inconsistencies.
• Ability to turn data into a clear narrative (insight, drivers, variances, actions).
• Experience supporting headcount management and approval workflows.
• Strong capability with planning/reporting tools and Excel/PowerPoint for analysis and pack production.
• Understanding of governance routines and evidence‑based delivery (documentation, version control,…