Manager, Digital Ordering - Strategy & Operations

About the Team

Door Dash Digital Ordering is Door Dash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

The business is one of the fastest-growing segments within Door Dash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

As a Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross‑functional buy‑in to achieve Digital Ordering’s strategic goals.

• Lead. You’ll drive high visibility, cross‑functional work streams that address Digital Ordering’s most unique and challenging questions
• Build. You’ll shape strategies, work streams, and playbooks across our most important go‑to‑market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond
• Sell. You’ll design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners
• Operate. You’ll get to the lowest level of detail and have a deep understanding of how our go‑to‑market engine operates, and use that to scale
• Analyze. You’ll parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business

• You solve problems from first principles. You rethink problems from the ground up, and resist “this is how it’s always been done” thinking.
• You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work
• You thrive leading cross‑functional teams. You can empathize with diverse perspectives, chart the right path, and influence senior teammates who don’t report to you
• You’re highly analytical and find the signal through the noise. You are equally at home picking apart funnel metrics as you are pulling insights from 50+ sales calls
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team. No job is beneath you.
• 6+ years of relevant experience in high‑performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience). High‑growth SaaS experience is nice‑to‑have, but not required

Applications for this position are accepted on an ongoing basis

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental‑health program, among others.

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