Compliance Testing & Administrative Manager

Compliance Testing & Administrative Manager

25 Elm Pl, Brooklyn, NY 11201, USA

Goodwill Greater New York and Northern New Jersey (GWNYNJ) invites an experienced Compliance Testing and Administrative Manager to work under the direction of our Chief Compliance Officer and support Social Services Programs’ quality assurance and audit activities, as well as the organization-wide vendor management compliance framework.

• Support and enhance the Compliance Program by executing testing, training, and monitoring of Goodwill’s Social Services Programs’ (Behavioral Health, Workforce, and Intellectual and Developmental Disabilities) policies and procedures to ensure compliance with regulatory, funder, and internal requirements.
• Testing, training and monitoring scope to include provision of services, documentation and billing.
• Support internal Program incident evaluation, reporting and tracking.
• Support Program Compliance Training to ensure relevant staff remain up-to-date on regulatory, funder and internal requirements.
• Support Regulatory and Funder Audit preparation, execution and corrective action validation processes.
• Support SVP, Risk Management and Chief Compliance Officer management of the Vendor Risk Management Framework by compiling activity reports, providing support to colleagues organization-wide performing vendor approval, set‑up and risk assessment processes, conducting training and maintaining documentation.

• College degree.
• 5‑10 years’ experience working in a relevant social services field, with extensive knowledge of regulatory and funder requirements, including OMIG, CARF, OPWDD, DOHMH, OMH, DOL, HIPAA, and NJDVRS.
• Direct experience supporting/evaluating Program Compliance, Billing/Reporting and/or Administration.
• Highly collaborative approach with strong internal control and risk management orientation and capacity to work independently to design and execute testing processes that assess critical risk areas.
• Ability to thrive in a fast‑paced, deadline‑driven environment while creatively and effectively addressing the needs of multiple internal and external stakeholders.
• Strong analytical, problem‑solving, and organizational skills, with the ability to assess issues, interpret data, evaluate documentation and reports, and draw sound conclusions.
• Role requires sound judgment, discretion, initiative, and resourcefulness, particularly when handling sensitive and confidential information, as well as strong written, verbal, and presentation skills to communicate audit results, document processes, and prepare clear findings and recommendations.

• Must be comfortable working in the field throughout Goodwill’s Metro NY geography (spanning Brooklyn, Queens, Bronx, Manhattan, and Newark, NJ) and with Social Services Programs supporting participants with a variety of life challenges.

• Generous time‑off policy to use when you need it.
• Health, wellness and financial resources to help you achieve personal goals.
• Robust health benefits including medical, dental, vision, parental leave and company‑sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

Even if you don’t meet all listed qualifications, we encourage you to apply.

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us  are happy to assist and ensure you have an equal opportunity to apply.