Operations Systems and Data Specialist

Job Description

The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with community‑based organizations throughout New York City. DYCD Youth Services, encompassing programs such as BEACON, COMPASS, CORNERSTONE, RHY, SNL, and CACFP programming, seeks to support community‑based organizations with high‑quality after‑school services through funding, monitoring, coaching, capacity, evaluation and advocacy.

DYCD Youth Services is seeking an Operations System and Data Specialist to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth Services initiative with facility set‑up and licensing, policy development, contract compliance and performance, data analysis and interpretation, unit operations and efficiencies, system overview and enhancements, and communication to contracted providers.

The Operations Systems and Data Specialist will collaborate with internal teams and external partners to support reporting, analytics, and continuous improvement initiatives, with a strong focus on data quality, system optimization, and operational efficiencies.

• Maintain, update, and monitor core data systems to ensure accuracy and performance.
• Provide technical assistance to contractors and program units to strengthen compliance and improve the quality of programmatic tracking data.
• Collaborate with the DYCD Tech Support Team, program units, and contractors to assess data needs, test system configurations and enhancements, and troubleshoot data and system issues.
• Analyze current systems, workflows, and processes to identify areas of potential improvement opportunities.
• Prepare and share performance reports that identify trends and provide actionable recommendations to support internal program units during performance evaluations.
• Support program units in complying with agency‑required documentation requirements, such as program evaluations.
• Analyze, review, and track financial information and communicate updates to stakeholders.
• Communicate with contractors to address questions, clarify policies, contract requirements, and provide technical assistance.
• Provide support across various DYCD initiatives such as the DYCD Complimentary Transportation Program.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.