Shift Manager Cage

Shift Manager Cage

The Shift Manager Cage directs and supervises Cage personnel in the performance of their duties for a specified shift; and ensuring that all accounting activities in the Cage/Credit Department is performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal Police, and established policies, procedures and control during their shift.

Essential Functions

• Approves check cashing requests within a specified amount.
• Manages and maintains custody of coin, currency, checks and records of cage transactions on shift.
• Approves credit for guests within his/her limits of authority, ensures that the collection and distribution of necessary credit information is handled accurately, efficiently and discreetly.
• Develops, implements and directs departmental procedures which enable the Cage/Credit Department to function more effectively.
• Ensures the integrity of all financial data produced by employees under his/her span of control.
• Monitors all financial activities on property, which relate to Cage/Credit Department to ensure that all applicable laws, rules, regulations and controls of the property, the Federal and local Police, and the Gaming Commission are enforced throughout the property.
• Creates and administers departmental operating budget and budget controls.
• Establishes production standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed.
• Coordinates the audits of bank boards, guest deposits and rotation logs, ensuring appropriate coverage on each bank, develops and fine-tunes an effective system of checks and balances.
• Reviews departmental reports, to ensure accuracy, making revisions as needed.
• Ensures a maximum level of property-wide service and satisfaction, with respect to Cage/Credit Department is achieved and maintained.
• Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with all employees under his/her span of control.
• Authorizes Credit in accordance with our guidelines and policies.
• Assists in training, staffing and evaluation of cage personnel
• Assumes full responsibility for the cage in the absence of the Cage Manager
• Maintains STRICT confidentiality of internal activities
• Ability to comply with all AML regulations
• Ensures compliance with Company policies and Gaming Regulations
• Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
• Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Performs other tasks as assigned.

Core Competencies

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Essential Requirements

• Ability to access and input information into a computer
• Ability to complete basic mathematical computations
• Ability to establish and maintain effective working relations with staff
• Ability to diplomatically relate to the public and attend to complaints
• Ability to understand guest service needs
• Availability to work various shifts with multiple start times
• Must be able to bend and twist
• Must be able to perform opening, dropping, filling, closing and maintenance of all equipment utilized by the cage operations
• Have a…