Associate Sales Operations Analyst

Location: Williamsville

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Paid time off Tuition reimbursement & company-paid training programs FREE AAA membership & travel / product discounts Paid Volunteer Time Off

Job Responsibilities 30% Sales Data Analysis & Reporting:
Collect, clean, and analyze sales data from CRM, ERP, Power BI, and other sources. Build and maintain dashboards to track KPIs such as revenue, conversion rates, and pipeline velocity. Generate weekly, monthly, and quarterly reports for sales leadership. 15% Forecasting & Performance Modeling:
Assist in developing sales forecasts using historical data and predictive models. Support performance tracking and branch/channel planning. Identify risks and opportunities in sales performance. 15% Strategic Insights & Recommendations:
Present findings to senior leadership using clear visualizations and narratives. Recommend strategies to improve sales processes, pricing, and customer targeting. Support strategic initiatives such as mergers & acquisitions or sales productivity improvements. 10% CRM & Data System Management:
Maintain and improve CRM data quality. Support system enhancements and integrations. Assist in training sales team members on data usage and reporting tools. 10%

Cross-Functional Collaboration:

Collaborate with Sales, Marketing, Finance, and Operations to align data and goals. Ensure data integrity across systems and teams. Participate in planning meetings and strategy sessions. 10% Campaign & Promotion Effectiveness Analysis:
Evaluate the ROI of sales campaigns and promotions. Analyze customer behavior and buying patterns. Recommend adjustments to improve future campaign performance. 10% Market & Competitive Analysis:
Monitor industry trends and competitor performance. Provide insights on market dynamics, pricing strategies, and customer segmentation. Job Specific Requirements Familiarity with statistical analysis and forecasting techniques. Strong proficiency in Excel, Power BI, Tableau, or other data visualization tools.

Experience with CRM systems (e.g., Salesforce) and ERP platforms. Excellent analytical, problem-solving, and communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Advanced Excel skills (e.g., pivot tables, VLOOKUP, macros).

Physical Requirements Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time Must be able to lift, carry, push, pull a maximum of 30 lbs Starting Pay Range: $26.00 - $30.69 per hour This position does not offer visa sponsorship now or in the future.