Service Administrator

Service Administrator

Location:

Manhattan

Reports to:

Branch Manager

Pay: $28 - $32 per hour DOE

The Service Administrator is responsible for supporting daily field operations by ensuring accurate scheduling, proactive customer communication, and administrative execution within Pest Pac. This role directly impacts route efficiency, customer satisfaction, and revenue capture.

• Conduct outbound calls to customers to confirm appointments based on verbal setups entered in Pest Pac.
• Ensure all appointments are clearly confirmed, documented, and aligned with customer expectations.
• Handle outbound communication related to daily operational changes (e.g., technician call‑outs, schedule adjustments, access issues).
• Professionally represent the company in all customer interactions, reinforcing trust and reliability.
• Accurately create service tickets in Pest Pac based on confirmed customer provided information.
• Ensure all tickets are properly coded, scheduled, and include detailed notes for technicians.
• Verify service types, durations, and date in ticket creation.
• Continually maintain ticket information to ensure it is the most up‑to‑date and accurate.
• Prepare and send annual service agreements requiring updated customer signatures.
• Track agreement status and follow up to ensure timely completion.
• Maintain accurate customer records and documentation within Pest Pac.
• Run and compile weekly operational reports for the Associate Branch Manager and Branch Manager.
• Ensure reports are accurate, timely, and formatted for easy review.
• Manage the un‑serviced ticket queue by accurately routing service requests to appropriate departments and identifying tickets for voiding to maintain data integrity.
• Run call list of verbal confirms that need at least four touches per month.
• Other duties as assigned.

• Associate’s degree in Business Administration or related field preferred.
• Minimum of 2 years of administrative experience, preferably in a fast‑paced, service‑oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Customer service experience is a plus.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem solving and solution identification.
• Ability to collaborate with all departments and employees within the organization.

We offer:

• Health benefits:
  
  Medical, dental and vision coverage.
• Company‑paid life insurance.
• Company‑paid short‑term disability.
• Optional supplemental benefits.
• Enrollment eligibility begins first of the month following hire.
• 401(k) plan with company match.
• Weekly pay with convenient direct deposit.
• Team Member reward and recognition program.
• Eight paid holidays.
• Paid Time Off.
• Team Member referral bonuses.
• Opportunities to participate in community events.

And more.

We are an equal‑opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristic protected by law.

JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand, it’s not just about killing bugs! It is about delivering smart, science‑based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission.

At Anticimex, we are driven by our

Purpose:

To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!