Coordinator, Commercial Operations

Company Description

Raffles Hotels & Resorts, founded in 1887, is a legendary brand known for its timeless elegance, refined manners, and generous spirit. Fairmont Hotels & Resorts is a dynamic global luxury hospitality chain operating 90+ spectacular properties across 30 countries.

The Coordinator, Commercial Operations provides operational support of commercial priorities to senior leadership across the Raffles and Fairmont brands. The role combines executive‑level operational management with involvement in sales, marketing, and commercial strategy including initiatives, analytics, and cross‑functional coordination. It offers direct exposure to commercial strategy, performance management, and brand growth initiatives within a global luxury hospitality organization.

• Manage complex executive calendars and schedules across time zones, coordinating diverse commercial initiatives and tracking progress for Raffles and Fairmont.
• Synthesize commercial data for leadership.
• Ensure seamless communication across internal departments and external partners, balancing executive support with strategic commercial project involvement.
• Maintain professionalism and discretion with sensitive information and stakeholders.

• Manage the calendar, scheduling, and meeting coordination of senior commercial leadership across multiple time zones.
• Arrange travel and prepare detailed briefing notes and pre‑meeting materials.
• Draft and manage correspondence, follow‑up communications, and internal updates on behalf of leadership.
• Act as a central point of accountability for tracking strategic initiatives and ensuring timely delivery of key milestones.
• Maintain a clear view of priorities and ensure actions and commitments are tracked and followed through.
• Prepare agendas, capture meeting notes, and distribute action items to the appropriate stakeholders.
• Provide in‑office operations support to the overall receptionist function and facilities as needed.

• Own the development of executive‑level presentations, reporting decks, and materials for ownership, brand, and leadership meetings.
• Lead defined work streams within commercial initiatives, ensuring timely execution and measurable outcomes.
• Own and maintain commercial performance dashboards and reporting frameworks used by senior leadership.
• Analyze and synthesize hotel performance and commercial data, sales reporting, and budgets into clear, concise formats for actionable insights.
• Partner with sales, marketing, revenue management, and operations teams to drive cross‑functional alignment and commercial priorities and initiatives.
• Manage logistics for commercial meetings, conferences, and events including scheduling, preparation, and follow‑up.
• Contribute to continuous improvement of commercial processes, tools, and organizational effectiveness.

• Take ownership of defined project work streams as directed: opening trackers, owner presentation support, campaign coordination, and commercial reporting.
• Conduct research and synthesize findings to support leadership decision‑making.
• Support the development and maintenance of tools, trackers, and frameworks that improve the efficiency and organization of the commercial team.
• Assist in coordinating AI‑related and technology initiatives as they arise within the commercial function.

• 2–5 years of professional experience in a commercial, operational, or executive support environment – hospitality, consulting, luxury, agency, or media backgrounds are all relevant.
• Strong organizational skills and ability to manage multiple competing priorities with accuracy and composure.
• Excellent written and verbal communication skills, with the ability to produce polished, concise materials independently.
• Experience working with data, reporting, or performance metrics in a business environment.
• Commercially curious – an interest in how a luxury hospitality business operates beyond purely administrative responsibilities.
• Experience supporting or contributing to cross‑functional projects or strategic initiatives.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management or collaboration tools.
• High degree of professionalism and discretion when working with or on behalf of senior executives.
• Ability to synthesize complex information into clear summaries and presentations.
• Self‑motivated, solutions‑oriented, and able to operate with a degree of independence.

Applicants must be legally authorized to work in the United States at the time of application.

Salary Range: $84,000 - $104,000 USD.

Full‑time based in our New York Office.