Assistant Vice President - Manager - Business Process Transformation

Moody’s is seeking a commercial operations leader with extensive experience in process transformation and digitalization within regulated environments. The role focuses on modernizing and optimizing pricing-related processes to drive commercial effectiveness, adopt AI-enabled solutions, and ensure compliance with governance mandates.

• Lead the transformation and optimization of pricing-related processes to enhance efficiency, user experience, and commercial effectiveness.
• Serve as Process Owner for pricing-related workflows, including pricing exceptions and pricing program eligibility guidelines, ensuring effective governance and performance measurement.
• Lead initiatives to modernize and digitize processes by identifying pain points, conducting root‑cause analysis, and implementing sustainable improvements in partnership with Technology teams.
• Develop and maintain a product vision and roadmap aligned with business priorities, clearly articulating trade‑offs and strategic decisions.
• Leverage customer insights, system data, and performance metrics to drive continuous improvement and challenge the status quo.
• Identify and deploy AI‑enabled tools and automation opportunities that improve productivity and enhance the effectiveness of commercial teams.
• Ensure data quality, reporting accuracy, and adherence to governance standards, including maintaining operational guidelines and control frameworks.
• Build and enhance dashboards and reporting capabilities to support data‑driven decision making.
• Oversee training programs and onboarding initiatives to support adoption of processes and tools across teams.

• Minimum 10 years of experience in commercial operations, business process transformation, digitization, or related disciplines; experience in a regulated environment preferred.
• Minimum 5 years of experience in CRM platforms such as Salesforce, including sales workflows, process design, and reengineering.
• Comfortable operating in an agile environment; demonstrated ability to translate business needs into process improvements, define user stories, and manage execution of transformation initiatives.
• Proven experience identifying and implementing AI‑enabled solutions to drive productivity, efficiency, and business impact.
• Strong analytical and data storytelling skills with the ability to interpret complex information and communicate insights effectively.
• Exceptional collaboration and influencing skills with the ability to build relationships across diverse stakeholder groups.

• Bachelor's degree in Business, Finance, Technology, or a related field required.
• Advanced degree or relevant certifications (e.g., Lean Six Sigma, Agile) preferred.

The Pricing Team’s mission is to lead and manage the Moody’s Ratings fee setting, implementation, and exception processes that deliver commercial, financial and operational objectives and satisfy regulatory requirements, while advancing the customer experience. By joining this team, you will contribute to innovative transformation and process improvement initiatives and work at the intersection of business strategy, process excellence, data, and technology.

For US-based roles only: the anticipated hiring base salary range for this position is $ – $, depending on factors such as experience, education, level, skills, and location. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other…