Senior Business Operations & Enablement Analyst, NA P&C

Role Overview

Supports distribution operations, strategic execution, and business operations across NA P&C by developing actionable insights, coordinating cross‑functional initiatives, and improving operational effectiveness.

• Distribution Operations Support
  • Support distribution operations through broker analytics, reporting, pipeline visibility, and cross‑functional coordination.
  • Develop reporting and actionable insights to identify growth opportunities, strengthen broker relationships, and improve distribution effectiveness.
  • Partner with underwriting and distribution leadership to improve coordination, visibility, and operational effectiveness across the organization.
  • Identify opportunities to leverage AI, automation, and analytics to enhance broker intelligence, reporting efficiency, and operational coordination.
• Strategic Execution
  • Support execution of strategic initiatives through project coordination, roadmap management, executive reporting, and progress tracking.
  • Coordinate cross‑functional initiatives and stakeholder alignment across Distribution, Underwriting, and corporate functions.
  • Identify operational gaps, execution risks, and process improvement opportunities across underwriting and shared functions.
  • Support development of scalable operating processes, reporting frameworks, and management routines that improve organizational effectiveness.
  • Leverage automation and AI tools to improve execution tracking, workflow efficiency, documentation, and organizational visibility.
• Business Performance & Analytics
  • Develop and manage KPI frameworks, executive reporting, and operational dashboards across NA P&C.
  • Analyze financial, operational, and business performance data to identify trends, risks, and growth opportunities.
  • Support forecasting, business performance management, strategic planning, and budgeting activities in partnership with Finance and business leaders.
  • Apply AI and advanced analytics to enhance reporting, operational insights, forecasting, and decision support.

Minimum of 5 years of experience in strategy, operations, business operations, consulting, analytics, or operational transformational roles. Bachelors Degree in Business Administration or related field.

• Demonstrated ability to manage multiple initiatives and operate effectively in fast‑paced, ambiguous environments.
• Strong analytical and business problem‑solving capabilities, including experience with reporting, KPI development, and operational insights.
• Experience supporting cross‑functional initiatives, operational planning, or strategic execution efforts preferred.
• Exposure to insurance, financial services, distribution, underwriting operations, or other complex operating environments preferred.
• Experience working with financial reporting, forecasting, budgeting, or business performance analysis preferred.
• Strong proficiency with reporting, analytics, and productivity tools (e.g. Excel, Power BI/Tableau, PowerPoint, project management tools, etc.).
• Self‑Starter:
  Proactive and comfortable operating in ambiguity with minimal oversight. Naturally takes ownership, drives follow‑through, and anticipates organizational needs before being asked.
• Execution‑Oriented:
  Highly organized with strong project and operational management instincts. Able to bring clarity, prioritization, and discipline to complex, fast‑moving environments with multiple stakeholders and competing priorities.
• Analytical & Business‑Minded:
  Able to synthesize financial, operational, and external data into actionable insights and practical business recommendations. Strong critical thinking and pattern recognition capabilities.
• Technology‑Savvy & AI‑Curious:
  Hands‑on and comfortable leveraging AI, automation, analytics, and modern productivity tools to improve operational efficiency, reporting, decision‑making, and organizational effectiveness.
• Strong Communicator:
  Able to communicate clearly and concisely with senior leadership.
• Cross‑Functional Influencer:
  Builds strong relationships and credibility across business units and corporate functions. Able to influence stakeholders and drive coordination without relying on formal authority.
• Operation all…