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Client Resolution & Optimization Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-24
Listing for:
Judi Health
Full Time
position Listed on 2026-07-24
Job specializations:
-
Business
Client Relationship Manager
Job Description & How to Apply Below
Location: New York
Judi Health in New York, NY is seeking a Manager of Client Experience Resolution & Optimization (CERO) to lead intake, triage, and resolution of client‑impacting issues within Client Services. You will establish governance for intake workflows, validate and route issues, and drive consistency across operations.
The role partners across the organization to streamline processes, reduce manual work, and improve end‑to‑end client experience, while coaching the CERO Analyst and guiding continuous
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