Senior Manager - Strategic Accounts Strategy

Senior Manager - Strategic Accounts Strategy

The Guarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default.

With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Commercial Strategy & Revenue Operations team exists to solve some of The Guarantors' highest-priority commercial challenges. We identify opportunities to grow the business, develop strategies to capture them, and work across the organization to turn those strategies into measurable results.

Our work spans every part of the commercial organization. We partner closely with Sales, Product, Risk, Marketing, Finance, and Operations to improve how we serve customers, launch new initiatives, strengthen our go-to-market strategy, and build the capabilities that enable the business to scale. Because our work cuts across functions, success depends on building trusted partnerships, influencing without formal authority, and aligning teams around a common goal.

We aren't an internal consulting team. We own initiatives from strategy through execution and are accountable for the impact they create. The people who thrive here are comfortable with ambiguity, motivated by ownership, and excited to solve difficult business problems.

As Senior Manager, Strategic Accounts Strategy , you'll help define how The Guarantors wins, grows, and strengthens relationships with our most important customers. Our largest partnerships are among our greatest opportunities—and often our most complex. Success requires thoughtful commercial strategy, a deep understanding of customer priorities, and the ability to bring together teams across the company to deliver meaningful business outcomes.

You’ll develop the strategies that strengthen these partnerships and help ensure they translate into long-term growth.

This is a highly visible role for someone who enjoys solving complex commercial challenges. You'll partner closely with senior leaders across the business to shape customer strategy, support executive engagement, and lead high-impact initiatives that influence some of our most important commercial relationships.

Your success will ultimately be measured by the growth and strength of the partnerships you help build.

This is a hybrid role based in NYC .

• Define the strategy for how The Guarantors segments, organizes around, and serves its largest and most strategically important customers
• Partner with Account Management leadership to identify opportunities for expansion, retention, and deeper customer engagement
• Lead strategic planning for key customer relationships, including business reviews, growth initiatives, and executive engagements
• Collaborate across Product, Risk, Marketing, Finance, and Operations to deliver solutions that address customer priorities and support long-term growth
• Build executive presentations, customer-facing materials, and strategic communications for our largest partnerships
• Identify trends across the strategic account portfolio and translate those insights into broader commercial strategies and operating improvements

• 5+ years of experience in strategy, sales, account management, Sales Operations, Revenue Operations, management consulting, or another commercial leadership function
• Experience developing commercial strategies for enterprise customers or leading complex B2B customer relationships
• Strong business judgment and the ability to balance customer priorities with company objectives
• Excellent written and verbal…