Enterprise Change Management Director

Responsibilities

• Actively leading, directing, coordinating and providing visibility into engagement, communications, and training efforts for enterprise transformation initiatives.
• Creates and executes change management strategies, developing change that maximizes stakeholder change readiness and adoption of strategies to support delivering identified project benefits.
• Executes strategic interventions to support clarity, understanding, alignment, and sustainment of programmatic changes.
• Applies structured change management methodology to facilitate change and promote adoption of the change.
• Prepares for change by assessing the magnitude and risk of change with the organization’s change readiness.
• Identifies pitfalls and potential points of challenge or change aversion.
• Conducts thorough methodological investigations to identify key internal and external stakeholders impacted by the change and determines appropriate timing of that change.
• Conducts an environment scan to identify potential challenges for stakeholders.
• Modifies change management plans to accommodate the needs of the various impacted stakeholder groups.
• Creates engagement and communications strategies/plans to ensure all stakeholders are fully aware of impending changes.
• Works with appropriate departments to create coaching plans for enterprise leaders and associates and other key stakeholders.
• Conducts an impact assessment for stakeholders affected by the change items.
• Regularly reviews and assesses potential change fatigue across all stakeholders and provides recommendations to address.
• Performs quantitative and qualitative assessment of change success and change adoption.
• Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
• Works collaboratively with Communications/PR, Associate Experience & Listening, Human Resources, Legal, Public Affairs and Compliance and Enterprise Transformation leaders at all levels to ensure integration and alignment of business plans.
• Counsels project teams, business partners and others in the organization in change management practices to increase effectiveness in driving sustainable change.
• Mentor emerging change management talent across enterprise and team.

• Requires a BA/BS in Organizational Development or business-related field
• minimum of 7 years relevant professional-level change management, organization development or business transformation experience
• minimum of 3 years project leadership experience
• Significant experience in change management with experience working in project delivery
• Strong communication, executive presence and presentation skills
• Aptitude for understanding and leveraging technology
• Demonstrated experience successfully leading enterprise transformation initiatives and/or change management within transformation offices
• Practitioners who apply data-based methods to strategy and execution
• Strong digital fluency including application of emerging technology to change practices
• Experience leading cross-functional peer teams and/or managing client relationships
• Master’s degree in Marketing, Communications, Industrial/Organizational Psychology, Organizational Development, Business Administration or a related discipline preferred