CS Operations Leader: Scale Success & Strategy
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-30
Listing for:
Affinity (CRM)
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
Business Systems & Technology Analysis, Business Analyst
Job Description & How to Apply Below
Affinity is seeking a Customer Success Operations Manager to scale our CS function within the Revenue Operations group. You will own the roadmap for CS strategy, partner with CS leadership, Rev Ops, Product, and Finance to enable data-driven decisions and scalable processes.
The role emphasizes analytics, cross-functional influence, and automation, with in-office hub-hybrid flexibility in SF or NYC. Expect collaboration across teams and ownership of capacity planning, health scoring, forecasts,
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