Product Manager, OS

Want to be part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started.

Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses.

Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in!

We are seeking an experienced, driven Product Manager to own Cents OS — the platform that runs the day-to-day of every store. Cents OS is where operators and their in-store teams spend their day, and it touches all things laundry, dry cleaning, and daily store operations. In this role you'll own wide-ranging product across two connected surfaces.

The first is the in-store experience — the tools attendants use on the floor to process, track, and turn orders, manage tasks, and keep the store running through Cents POS. The second is operator control — the reporting, employee management, and remote management capabilities owners rely on to oversee and run their business from anywhere through Cents Business Manager. The role is mostly laundry-focused today, but spans the full breadth of garment care operations.

You'll join the team managing these areas, working closely with cross-functional partners across engineering, design, sales, and support to define, build, and launch products that delight our customers and move the business forward. We're looking for someone who thrives on solving complex operational problems, understands customer needs deeply, and can lead teams through fast, iterative delivery.

This role will be expected to work EST hours

• The In-Store Experience
  • Give attendants fast, reliable tools to run the floor and move orders through the store — powered by Cents POS.
  • Streamline daily workflows from intake to pickup — order processing, tracking, and status across the full order lifecycle.
  • Equip the attendant with intuitive point-of-sale, task management, and processing tools that keep in-store teams efficient and accurate.
  • Make it reliable so payments, tracking, and day-to-day operations just work, even during the busiest hours.
• Operator Control & Oversight
  • Manage the operation with employee management, scheduling, and workflow tools that help operators run their teams.
  • See the whole store through reporting and insights that surface the health of the store and where to act.
  • Run it from anywhere so operators can oversee, configure, and manage stores remotely, without being on-site.

• Product Strategy & Roadmap
  • Conduct market research and competitive analysis to identify opportunities and define product vision and strategy across the Cents OS surface area.
  • Develop and maintain a prioritized product roadmap aligned with business goals.
• Product Discovery & Definition
  • Conduct user research, gather customer feedback, and analyze trends to understand operator and attendant needs and pain points.
  • Define product requirements, user stories, and acceptance criteria, and translate complex operational workflows into clear specifications.
• Product Development & Delivery
  • Lead agile development with engineering and design teams — including on- and offshore partners — to ensure timely, successful delivery of intuitive, reliable, and scalable solutions.
  • Run sprint planning, backlog grooming, and prioritization, keeping…