Senior Manager, Content Operations

Location

NYC

Full time

Music

• $130K – $165K

We're hiring our second addition to the Content Operations team to continue building our support for licensed content, supporting the operational infrastructure that will power Suno’s licensed music future. This is a mission‑critical role at an inflection point in our company's growth, and a rare opportunity to help establish the operational backbone of a fast‑growing music technology company from the ground up.

As we partner with major rights holders, we need systems and processes to handle licensed content ingestion at scale, rights tracking and attribution, opt‑in management, reporting workflows, and compliance with licensing agreements and industry‑standard delivery formats.

You’ll be a key player: participating in critical decisions about what to build, working directly with rights holders, distributors, labels, and publishers. This role will directly enable Suno’s most important strategic partnerships and shape how the music industry approaches licensed AI platforms.

Listen to the song we made about it:

• Help establish and support the content operations strategy to support our licensed platform roadmap
• Provide critical feedback and implement scalable content ingestion pipelines to receive and process licensed content from rights holders
• Establish and support metadata standards, style guides, and quality frameworks that meet licensing partner requirements and industry standards (DDEX, ISRC, ISWC, ISNI, IPN, etc.)
• Inform and determine content strategies pertaining to rights holder catalogue on platform
• Partner with Engineering and Product teams to prioritize tooling, automation, and technical roadmaps
• Create documentation, playbooks, and foundational processes that ensure compliance and quality

• Recruit, onboard, and develop talent with the right mix of music industry and operational expertise
• Help establish team rituals, communication norms, and performance metrics
• Get hands‑on with critical operational needs while building toward scalable solutions
• A role with a built in path toward people management, with future oversight of metadata specialists and content coordinators

• Manage content supply chain from ingestion through distribution, ensuring quality, timeliness, and compliance
• Support rights tracking and attribution workflows that support proper compensation to rights holders
• Contribute to operational KPIs including content quality, processing efficiency, ingestion SLAs, and compliance metrics
• Drive continuous improvement initiatives to enhance efficiency, quality, and partner satisfaction

• Serve as primary operational contact for content partners, labels, publishers, distributors, and their delivery teams
• Collaborate with Licensing, Legal, Business Affairs, and Artist Relations on rights management workflows and partner requirements
• Represent Content Operations in cross‑functional initiatives, partnership discussions, and strategic planning

• 7+ years of experience in content operations, metadata management, or rights management within the music, media, or entertainment industries
• Deep understanding of music metadata standards and industry identifiers (DDEX, ISRC, ISWC, ISNI, etc.)
• Strong knowledge of licensed content supply chains, including how recording rights and/or publishing rights are managed, tracked, and reported from rights holders to platforms
• Experience managing relationships with major labels, publishers, or large content rights holders
• Understanding of how metadata supports commercial delivery, DSP distribution, monetization, and rightholder compensation
• Strong project management skills managing multiple complex, cross‑functional initiatives simultaneously
• Proven ability to implement scalable workflows and operational processes
• Excellent stakeholder management across technical and non‑technical audiences

• Experience at music streaming platforms, DSPs, record labels, distributors, or music technology companies
• Background supporting operations from…