Customer Experience & Insights Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-30
Listing for:
Keolis Commuter Services
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
Job Description & How to Apply Below
Keolis Commuter Services is seeking a Customer Experience Analyst to manage the Voice of Customer program, administer surveys, and analyze feedback to identify indicators of satisfaction and service issues.
You will produce regular reports for leadership and work with multiple teams to implement improvement initiatives, contributing to a positive rider experience and timely project delivery.
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