Organizational Readiness & Change Management, Data & AI Enablement Lead

Job Overview

The Organizational Readiness and Change Management Lead is responsible for shaping and implementing the strategy that underpins organizational transformation. This senior‑level position requires a seasoned professional with a strong foundation in change management, strategic planning, and cross‑functional leadership. The role is designed for a highly skilled contributor who can balance technical expertise with the ability to influence and guide stakeholders across the enterprise.

• Develop and execute structured change management methodologies that support business and cultural data‑driven transformation.
• Drive the adoption of new processes, systems, and technologies in alignment with Guardian’s strategic objectives.
• Partner with leaders at all levels to ensure effective execution, seamless integration, and measurable outcomes from enterprise‑wide initiatives.
• Guide cross‑functional teams in a matrixed environment to deliver transformational changes that reshape business processes, technology platforms, and competitive positioning.
• Lead the development of multi‑faceted change plans to drive effective execution of large‑scale multi‑year initiatives impacting thousands of employees and agents/advisors.
• Lead and coordinate multiple project teams to execute the entire change strategy and integrate these into an overall readiness plan.
• Provide change leadership in implementing complex operational and technology change initiatives to achieve high adoption and OKRs.
• Partner with business leaders to assess, understand, evaluate, and document key dependencies across initiatives.
• Co‑create solutions with stakeholders to solve operational and/or technology issues arising from program launches and enhancements.
• Conduct detailed impact analysis and develop strategies to minimize disruption while maximizing adoption.
• Proactively identify emerging issues that may challenge the successful execution of initiatives.
• Develop comprehensive change readiness plans to minimize risk and enable go/no‑decision making.
• Work with internal teams to develop learning assets and training programs that quickly drive adoption and utilization of new processes and technologies.

• Bachelor’s degree.
• 7–10 years of experience, with 3–5 years of proven success executing change management strategies to drive adoption and utilization.
• Experience leading large‑scale technology, operational, and/or operating model transformations.
• Ability to establish and manage senior‑level relationships.
• Exceptional business acumen (particularly in the agency space) and learning agility.
• Understanding of the financial services and insurance industry.
• Excellent organizational and communication skills, with the ability to present complex ideas in simple and engaging terms across multiple formats and channels.
• Strong ability to motivate and drive change across large, diverse stakeholder groups.

• Direct experience with Life Insurance, Disability Insurance, and Dental Insurance.
• Advanced degree such as an MBA.

• Business Value Realization:
  Achievement of defined business outcomes and strategic goals (e.g., market launch of new products, realization of expense efficiencies, successful platform modernization).
• Program Delivery Excellence:
  Consistent on‑time and on‑budget delivery of major program milestones and deliverables.
• Stakeholder Satisfaction & Organizational Adoption:
  Positive feedback from executive sponsors and key stakeholders, coupled with successful adoption and embedding of new processes, technologies, and ways of working across the organization.

$95,170.00 – $. The salary range is a good faith estimate of base pay for the primary location of the position. The final amount will be determined based on education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual incentive compensation.

Guardian offers comprehensive health, dental, vision, and retirement plans, along with wellness programs and professional development opportunities for full‑time eligible employees.

Guardian…