Product Manager III - Small Business

Product Manager III, Consumer and Small Business What is the opportunity?

The Product Manager role is responsible for driving the development and lifecycle management of non-interest-bearing deposit banking products for U.S. consumers and small businesses. This role focuses on executing strategic initiatives, tracking key metrics, managing the product backlog, resolving client and operational issues, and ensuring risk and compliance controls to maximize product success and client satisfaction.

• Drive the product roadmap by defining priorities, features, and enhancements aligned with business goals.
• Track key metrics (e.g., applications, balances, client retention) to inform data-driven decisions and improvements.
• Conduct primary research interviews and surveys to inform the product roadmap.
• Conduct secondary research to understand best practices at other banks and fintechs in the market; track unmet market needs that can be met by the bank.
• Meet regularly with vendors to understand current and new offerings available to the bank.
• Attend meetings with potential fintech partners whose solutions the bank is exploring.
• Lead issue resolution for client inquiries and operational challenges, collaborating with Relationship Managers and Operations teams.
• Remediate critical issues and implement process improvements to enhance client experience.
• Conduct risk assessments and ensure adherence to regulatory requirements (e.g., FDIC, OCC).
• Maintain compliance documentation and controls for audits.
• Create compelling presentations to communicate strategies, performance, and recommendations to senior leadership and cross‑functional teams.
• Drive alignment across Sales, Technology, and Business Managers to deliver product objectives.
• Identify inefficiencies in product workflows and implement solutions to streamline operations.
• Define product requirements (e.g., BRDs) and coordinate delivery with engineering and operations teams.
• Monitor progress and elevate risks to ensure timely execution.

• Bachelor's Degree or equivalent
• Minimum 5 years of experience in banking product management
• Minimum 3 years of experience in non-interest-bearing deposits.
• Minimum 3 years of experience managing medium to large projects required.

• Proven ability to drive product strategy and execute complex initiatives.
• Deep knowledge of banking products (deposit, loans, branch services) and U.S. regulatory environment.
• Strong analytical skills with expertise in metrics tracking and data-driven decision-making.
• Excellent communication and presentation skills, with ability to influence stakeholders.
• Proficiency in analytical tools (e.g., Tableau, Excel) and Agile methodologies

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications.  accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.