Director, Product Management - Client Experience

Location: New York

Director, Product Management
- Client Experience Skip to main content#Director, Product Management
- Client Experience page is loaded## Director, Product Management
- Client Experience Apply locations:
Remote time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR101111

Thank you for considering Progyny!

Progyny is seeking a
** Director of Product Management, Client Experience
** to lead the strategy and roadmap for the products that support employer onboarding, Member Enrollment, client implementation, ongoing client management, and account growth.

This leader will own:
* ** Enrollment and enrollment operations**, including employer onboarding, file ingestion, coverage context, health plan member IDs, enrollment quality, member search, creation and matching, and MPI capabilities—all leading to accurate and timely Member Enrollment.
* ** Client implementation tools
** used to launch new clients and support existing clients through annual plan-year transitions.
* ** Client Success tools
** used to manage accounts, demonstrate value, identify risks, and support the adoption of additional Progyny products.

The Director will manage two product team members and partner with a dedicated engineering squad. Operations, Client Implementation, and Client Success will be the role’s primary stakeholders.

This role will also partner closely with the
** Eligibility Product Lead**, who owns benefit eligibility logic and rule governance, including plan rules, the eligibility engine, benefit eligibility verification, and compliance.
** What You’ll Do...
*** Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment.
* Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality.
* Improve the accuracy, reliability, transparency, and scalability of enrollment processes.
* Build tools that help teams identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues.
* Lead the roadmap for internal tools used to implement new clients and transition existing clients into a new plan year.
* Improve implementation workflows, readiness tracking, handoffs, and launch predictability.
* Develop tools that give Client Success teams greater visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities.
* Partner with the Eligibility Product Lead to ensure enrollment data and coverage context support accurate benefit eligibility decisions.
* Establish clear ownership, data interfaces, and shared success measures across enrollment and eligibility.
* Manage, coach, and develop two direct reports.
* Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance to deliver measurable outcomes.
* Lead product discovery, prioritization, delivery, adoption, and performance measurement.
** What You’ll Bring...
*** 10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools.
* 3+ years of people-management experience.
* Demonstrated ability to set product strategy and translate it into an executable roadmap.
* Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes.
* Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows.
* Experience partnering with engineering teams on technically complex or data-intensive products.
* Ability to simplify manual and fragmented processes through scalable product solutions.
* Strong stakeholder-management, communication, and prioritization skills.
* Comfort working with sensitive data in a regulated environment.
* Commercial judgment and an understanding of how product capabilities can support client retention and expansion.
** Nice to have...
*** Experience in healthcare, benefits, insurance, HR technology, payroll, or enterprise SaaS.
* Familiarity with enrollment, coverage administration, employer data…