Office Associate - Client Relations Specialist

USACORP is a Corporate Services Firm that was established in 2005, and is rapidly growing as one of the largest corporate services firms in the USA. We serve all 50 States, and assist businesses with a wide range of corporate filing needs, from business formation and registration to maintaining their compliance obligations on a state and federal level. Our professional firm serves a diverse client base, from first-time business owners to large-scale law firms, accounting firms, and real estate developers.

As USACORP continues to grow, we are expanding our professional team and have openings for immediate hire. We are looking for communication-oriented and detail-driven candidates to join us as Client Relations Specialists. This is a client-facing role with full in-house training provided, making it a great opportunity for someone who enjoys working with people, solving problems, and becoming highly knowledgeable in the corporate services industry.

This is an entry level role with rapid paths to growth in compensation and responsibility. Applicants with significant relevant experience will be considered toward the higher end of the salary range.

In this role, you will communicate directly with clients, help build strong relationships between clients and our firm, address incoming inquiries, and collect the information needed for ordered services. The Client Relations Team serves as the bridge between our external clients and our internal filing, legal support, and operations teams.

The ideal candidate is someone who enjoys client interaction, is customer service oriented, well-organized, detailed, thrives in a team-based environment, and displays excellent administrative and communication skills.

• Communicate with clients, via phone and email, to understand their needs, provide information about our services, and gather required information needed for document preparation
• Establishing and nurturing strong, positive relationships with clients to foster loyalty and satisfaction
• Address incoming client inquiries, questions, and status requests
• Conducting periodic check-ins to assess client needs and gather feedback
• Collaborating with sales, marketing, and product development teams to ensure a unified and positive client experience.
• Other administrative and office tasks, as assigned

• Detail-oriented
• Organized
• Ability to multi-task
• Quick learner
• Ability to be flexible
• Collaborating within a team-based environment

USACORP is proud to offer a competitive benefits package, including 401(k) with employer match, health insurance, Paid Time Off, and more. Beyond the benefits, we offer a close-knit and vibrant company culture where team members are supported, valued, and given the opportunity to grow within a collaborative work environment.

• 401(k) with employer match
• health insurance
• Paid Time Off
• and more

The expected salary range for this position is: $55,000 - $80,000 depending on past professional experience and qualifications.