Associate IT Portfolio​/Project Analyst

Supervisor Director, IT Workforce Strategy & Operations

Job Title:

Associate IT Portfolio/Project Analyst
Salary Range: $93,330 – $110,160
Dept/Div:
Information Technology
Supervisor:
Director, IT Workforce Strategy & Operations

Location:

2 Broadway, New York, NY 10004
Hours Of Work: 9:00 am - 5:30 pm (7.5 hours/day) or as required
This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.
Opening:
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

Under direct supervision, this role manages specific components and assigned tasks within the product management process. This role assists with the development of user stories. This role may assist with the analysis of business operations to identify process improvement opportunities, and the modeling of current and desired scenarios using defined models, methods, and tools. This role maintains and runs reports to evaluate value realization against product, risk management, service, or project goals and objectives.

• Under direct supervision, manages specific components and assigned tasks within the product management and/or service development process
• Translates business requirements to technical requirements for developers to understand.
• Assists with the development of user stories with traceability to source.
• May assist with the analysis of business operations to identify process improvement opportunities, and the modeling of current and desired scenarios using defined models, methods, and tools.
• Maintains and runs reports to evaluate value realization against product, risk management, service, or project goals and objectives.
• Assists the testing team with development of test cases based on the requirements.
• Assists with the delivery and collection of organizational assessments.
• Participates in product demos and testing and attends industry presentations.
• Assists or performs product demonstrations.
• Supports the development of service/product descriptions and helps maintain service/product catalogs and documentation.
• Assists with the execution of resourcing activities in collaboration with delivery team managers.
• Researches market trends and customer behavior that will help contribute to feature development and operations improvements.
• Supports the development of customer journey maps and product innovation roadmaps.
• Collaborates closely with product & operations management, developers, and designers to implement product enhancements based on business requirements.
• Actively participates in agile ceremonies.
• Assists with the development of effective reports and documents to communicate findings and analysis to team and business stakeholders.
• Works closely and directly with design and engineering teams to deliver solutions that have demonstrable and measurable impact.
• Engages closely with the engineering team to help determine the best technical implementation methods to achieve our customer and business objectives.
• Partners with engineering, design, data, lifecycle, and member support teams to support building software collaboratively and inclusively.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

• Bachelor’s Degree in Arts/Sciences (BA/BS). An equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum 1 year…