Central Operations Desk Specialist

Central Operations Desk Specialist

The New York City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities.

The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The Department of Correction seeks to hire four (4) Central Operations Desk (COD) Specialists, who, under the direction of the Executive Director and COD leadership team, with wide latitude for the exercise of independent action and decision-making, will support the agency's 24/7 operational communications system and unit.

The chosen candidates will have demonstrated experience supporting communications such as emergency coordination, incident documentation operations, tracking, and data entry of the agency's robust incident reporting system. The selected candidates' responsibilities may include but will not be limited to the following:

• Support COD's 24/7 incident command center;
• Monitors multiple sources of critical information for situational awareness of incidents called into COD, both onsite and offsite;
• Ensure high-quality and timely responses to all inquiries regarding all activities;
• Input and send incident alerts and reports, and ensure accuracy of COD incident alerts and reports;
• Coordinate non-incident special alerts as directed;
• Coordinate information sharing with internal stakeholders to monitor and update the status of incident response;
• Communicate with external inter-agency partners such as the NYPD and agencies as needed;
• Ensure that communication about incidents within jails, outposts, department locations/operations, and transportation operations is properly processed;
• Confirm the scope and nature of incidents, ensure that agency notifications are performed, analyze information from multiple sources, and prepare reports for dissemination to Executive Staff;
• Interface with the Department's Emergency Operations Center (EOC), Office of Preparedness and Resilience Communications Unit, Special Operations Division, and Department Facilities on initiatives, projects, operations, and exercises;
• Support records access, retention, and management needs and work with quality assurance/administrative support personnel;
• Support communications in the field for off-site incidents;
• Represent COD at meetings as designated;
  Participates in drills and training exercises;
• Analyze oversight regulations and standards and recommend appropriate agency response;
• Support COD supervisors in identifying trends in incident alert/correspondence to find root causes of recurring problems and implement solutions;
• Perform related duties as assigned.

Preferred

Skills:

• Ability to work day or afternoon tours, including weekends and holidays;
• Experience and proficiency with data entry and running reports;
• Familiarity with emergency management, law enforcement, including correction;
• At least two years of experience in a law enforcement field and/or agency with an incident reporting system such as emergency management;
• Experience in city, state and federal government a plus;
• Excellent writing, editing, communication, inter-personal, time-management and organizational skills;
• Ability to retain confidential information;
• Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality work product;
• Possess commitment to a collaborative work ethic;
• Ability to engage and build relationships with a range of stakeholders and external partners.