Senior Business Process Analyst

Responsibilities

• Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways.
• Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time.
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made.
• Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division.
• Collaborate with cross‑functional teams to design and implement new systems and processes.
• Develop and implement testing plans to understand and evaluate new processes and tools.
• Monitor and measure the success of digital transformation initiatives and adjust as needed.
• Communicate with stakeholders to gather feedback and ensure that solutions meet their needs.
• Participate in planning and work with Architects to understand enabler related work.

• Workforce benefits experience is required.
• Minimum of 5 years of experience in support and analysis roles.
• Strong desire to participate in building Agile Product Management within a start‑up, growth business within a large organization.
• Demonstrated ability to support third‑party implementations and testing.
• Excellent communication and interpersonal skills.
• Experience with project management and implementation of digital solutions.
• Strong understanding of business operations, processes, and process mapping.