Account Manager (NS

Position Summary

Next Street is seeking a dynamic and entrepreneurial individual to serve as an Account Manager at NYC Business Solutions, Queens Center which is operated by Next Street. The Account Manager will have direct ownership over and responsibility for three service lines, which are critical to helping small businesses navigate City government resources and get support needed to sustain and grow their businesses.

The Account Manager will have the opportunity to positively impact hundreds of small business owners a year.

Service Delivery

• Connect small business clients to services and resources needed to sustain or scale their business
• Manage and implement three service lines - M/WBE Certification, Navigating Government and Customized Training – to meet annual targets
  • M/WBE Certification:
    Guide clients thru NYC’s M/WBE Certification application; work with them to secure documents needed
  • Navigating Government:
    Secure compliance appointments for storefront clients
  • Customized Training:
    Educate and recruit clients to apply for Customized Training grants
• Collaborate with teammates to deliver the NYC Business Solutions full set of services to businesses and ensure the team is regularly exceeding annual goals
• Engage with a wide range of small businesses to understand their needs and recommend services the City can provide to better support small businesses
• Instruct and facilitate courses on service line topics and other courses
• Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards

Business Development

• Manage Center’s marketing efforts and drive business development to attract, cultivate and retain clients as well as other key stakeholders
• Support and implement the team’s business development plans; monitor and analyze those activities
• Engage community-based organizations, community boards, BIDs, and other relevant stakeholders interested in engaging businesses and improving the access that they have to support services

Center Management & Operations

• Provide feedback to team members, the Center Director, Next Street management and SBS to improve the system’s ability to achieve outcomes and provide high-quality services
• Collaborate across Next Street teams to ensure our client’s strategic, financial, and organizational needs are met and learnings are shared
• Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts

• 3+ years experience in consumer/retail or commercial banking or small business financing
• Solid understanding of the small business landscape and business assistance services in New York City
• Excellent customer service and relationship management skills
• Experience using customer relationship management tools or other database systems in order to track and manage services and outcomes
• Proven analytical, written, and oral communication skills
• Strong interpersonal skills, ability to work independently and a high degree of initiative
• Ability to plan and collaborate with many individuals and stakeholders
• Aptitude to manage towards goal deadlines to ensure the successful achievement of those goals
• Flexible, adaptable, customer-focused, and goal-oriented with a commitment to high standards
• Spanish or Mandarin speaking is a plus

Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.