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Real-Time WFM Analyst - AI-Powered Operations
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
Business
Business Analyst, Regulatory Compliance Specialist, Business Intelligence, AI Business & Operations
Job Description & How to Apply Below
Flex is seeking a Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This role supports real-time anomalies across channels and BPO partners, validating AI-surfaced insights into precise actions.
You will own staffing decisions during bill pay cycles, manage the exception queue, drive automated reporting, and communicate with CXPO partners. NYC-based, hybrid role with competitive compensation.
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