Head of Business Operations

Head of Strategy & Biz Ops | Marketplace | $8M ARR | Early Stage | NYC Onsite

Ghost is partnering with one of the fastest-growing companies in the creator economy to hire their first Head of Strategy & Biz Ops
.

This company has scaled to $8M+ ARR with a team of fewer than 10 people
, is growing 30% month-over-month
, supports 950K+ creators and 1,000+ brands
, and facilitates $1M+ in weekly creator payouts
. They're building the operating system for creator-led marketing and are looking for a high-agency operator to work directly alongside the founders as they scale.

Work directly with founders — Act as an extension of the leadership team, partnering closely with the CEO across strategy, operations, hiring, and client delivery.

Join at a key growth stage — Be the first hire in this function and help shape how the company scales.

Operate at meaningful scale — Help build the infrastructure behind a platform serving nearly a million creators and over a thousand brands.

• Build and optimize internal operating systems, workflows, and processes across the business
• Own critical business operations including onboarding, contracts, payroll coordination, vendor management, and compliance processes
• Lead recruiting efforts and manage the hiring funnel from sourcing through candidate experience
• Partner directly with high-value customers and support managed service engagements
• Develop playbooks and scalable processes that multiply founder effectiveness
• Drive strategic initiatives while also executing the operational details that keep the business moving

• Ambitious & energentic
• someone who wants to work in a fast paced early stage startup
• 3–6 years
• of experience in strategy, operations, consulting (MBB), investment banking, Chief of Staff, or startup leadership roles
• Experience working directly with founders or executive teams, ideally in an early-stage startup environment
• Strong analytical capabilities with advanced Excel/spreadsheet skills
• Experience building systems, workflows, operational processes, or CRM infrastructure
• Confident client-facing communicator
• who can independently lead customer conversations
• Demonstrated ownership, initiative, and ability to thrive in ambiguous environments

Location: New York City (FiDi) – 5 days/week in office

* If you're looking for a role where you'll have a direct impact on company trajectory, work alongside exceptional founders, and help scale one of the fastest-growing businesses in the creator economy, we'd love to speak with you!*