AI Product & Innovation Manager

JCW is partnering with a leading global law firm to hire for an AI Product & Innovation Manager position within their Business Services technology organization. This is an excellent opportunity for an experienced product and transformation professional to lead the firm's AI and automation strategy, working directly with senior leadership to identify, prioritize, and scale AI-enabled solutions across the business. The role offers high visibility, a direct line to firm leadership and governance committees, and the chance to shape how a prestigious, internationally recognized organization adopts AI at scale.

• Support development of a comprehensive AI and automation strategy across Business Services functions, coordinating with legal-practice stakeholders where initiatives intersect with client service, attorney workflows, knowledge management, or firmwide AI governance
• Create and maintain a structured intake and evaluation framework for AI opportunities, conducting structured assessments of business processes to identify high-value use cases for AI, automation, and workflow optimization
• Prioritize initiatives based on business impact, feasibility, risk, and ROI; build business cases and implementation roadmaps for AI-enabled transformation initiatives
• Manage AI portfolio activities, including tracking initiatives, coordinating stakeholder updates, and prioritizing work based on business value, risk, and strategic alignment
• Partner with department leaders to design, pilot, test, validate, and scale AI-enabled tools, models, workflows, agents, automations, and integrations, including user acceptance testing and feedback
• Translate operational challenges into actionable AI use cases; define business requirements, product requirements, user stories, acceptance criteria, and prioritized backlogs
• Collaborate with IT, Innovation, Data, and external vendors to implement technical solutions, supporting evaluation, selection, procurement input, implementation, and post-launch review of new tools
• Ensure responsible AI practices are embedded into all initiatives, including governance, compliance, data security, privacy, confidentiality, risk assessment, human review, model limitations, and ethical use standards
• Identify and elevate risks, blockers, policy considerations, and cross-functional dependencies to appropriate governance bodies and leadership
• Support a firmwide technology governance committee, promoting cross-functional collaboration and sharing AI use cases, lessons learned, risks, and best practices
• Serve as a strategic advisor to business leaders and firm leadership on AI-related matters, preparing executive-ready updates, dashboards, decision materials, and recommendations
• Provide post-launch product support, including user guidance, issue triage, enhancement intake, and escalation paths
• Drive AI literacy and adoption across the organization, contributing to workshops and training sessions tailored to different functional teams
• Partner with department heads, process owners, and leads to embed AI into daily workflows and build a culture of innovation, experimentation, and continuous improvement

• 8+ years of experience in product management, AI solutions, business transformation, innovation, technology strategy, or operations — preferably within a law firm or professional services environment
• Demonstrated experience leading AI product, automation, or digital transformation initiatives
• Strong understanding of product discovery, requirements gathering, workflow design, and business processes across multiple corporate or professional services functions
• Proven ability to translate complex AI and technology concepts into practical, user-centered business solutions
• Experience leading cross-functional initiatives in a matrixed organization
• Exceptional stakeholder management, executive communication, and facilitation skills
• Strong analytical mindset with experience building ROI-driven business cases and tracking adoption and performance metrics
• Familiarity with enterprise AI tools, including generative AI, workflow automation, RPA, and data analytics platforms, along with enterprise governance considerations; vendor evaluation and implementation experience preferred

This role requires regular in-office presence (a minimum of three days per week, or more depending on business needs). The anticipated compensation range for this position is $175,000–$225,000, with actual salary determined by qualifications, relevant experience, education, certifications, and location.

JCW is proud to be an equal opportunity recruiter. We are committed to fostering an inclusive recruitment process and ensuring equal consideration for all applicants regardless of gender, age, disability, religion, sexual orientation, marital status, or race.