AI-Driven CX Operations Director
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-04
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-04
Job specializations:
-
Business
AI Business & Operations, Business Analyst, Operations Management
Job Description & How to Apply Below
Click Up is seeking a Director, CX Operations (Support) to own strategy, vision, and execution for the Support Operations function. You will partner with CX leadership and drive AI-driven workflows across intake, escalation, and lifecycle management.
You will set operating standards, govern the AI agent harness, and build scalable systems with a focus on data insights, forecasting, and cross-functional collaboration with Product, Sales, and Finance.
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