Assistant Vice President, Change Management

Location: New York

## Assistant Vice President, Change Management Apply locations:
New Yorktime type:
Full time posted on:
Posted 11 Days Agojob requisition :
R-12089##
** Position Information
**** Hiring Manager:
** Director
* * Department:
** Change Management
** Department Overview
** The Change Management Department is responsible for continually helping individuals impacted by systems or process changes be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.
** Position Responsibilities
** This position will focus on managing different elements of change efforts throughout the lifecycle of a project including, developing a change strategy, creating and implementing communication plans, developing training approaches / materials and measuring adoption.

Responsibilities include, but are not limited to:
* Shaping and driving change strategies aligned with enterprise goals
* Leading delivery of change initiatives; tracking performance and mitigating risks
* Coaching team members while fostering collaboration and growth
* Applying data-driven insights to assess impact and guide decisions
* Collaborating with internal stakeholders to conduct needs assessments and customize training plans based on employee and project requirements
* Building and implementing solutions using dynamic digital adoption tools
* Creating comprehensive process maps with a focus on user impact using Visio, SharePoint Online, PowerPoint and videos
* Developing content and designing training materials including e-learning videos, training guides and quick reference cards
* Researching and testing new technologies and processes to develop relevant learning materials
* Troubleshooting technical issues and coordinating with vendor support
* Maintaining and updating learning materials throughout project life cycles and beyond
** Candidate Requirements
*** Qualifications &

Experience:

** Bachelor’s degree required
* 5+ years of direct relevant experience is required
* Experience working with digital adoption tools (e.g., Walk Me, Pendo, Userlane, Appcues); strong knowledge of Walk Me is preferred
* Familiarity with implementing a range of training assets in the financial services industry is a plus
* Experience with design, user experience and Learning Management Systems is a plus
* Background in technology services and support is a plus
* Delivery oriented with high quality customer service standards
* Excellent written and verbal communication skills
* Excellent collaboration skills
* Navigates shifting priorities with resilience and focus
* Must be motivated by a fast paced, complex environment and comfortable learning new technologies quickly
* Enthusiastic about working in office and creating a Gold Standard hybrid work culture
** Critical Competencies for Success
**** Our Gold Standards
** define key behaviors and competencies across 4 dimensions:  Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.
* ** Leadership:
** Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
* ** Achieving Results:
** Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
* ** Personal Effectiveness:
** Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
* ** Thinking Critically:
** Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are…