Office & Community Manager

About Firsthand

Firsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.

While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform™ powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand's Brand Agents make a company’s expertise accessible in real time, adapting to consumers’ interests and guiding them towards the information they need to take action. Central to the platform is Lakebed™, the company’s AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.

Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, First Mark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.

Firsthand is headquartered in NYC, with team members working together in-office three days a week.

Are you the kind of person who loves bringing people together, keeping things running smoothly, and sprinkling a little joy into everyday operations? Firsthand is on the lookout for an organized and culture-loving Office & Community Manager to join our team at our Midtown Manhattan headquarters.

In this role, you’ll be the heartbeat of our office making sure everything is humming along behind the scenes while also leading the charge in creating an awesome workplace experience. You’ll coordinate on-site interviews, roll out the red carpet for new hires, assist executives with their busy schedules and help plan unforgettable company events. Basically, you’ll be a key player in making Firsthand an incredible place to work.

We're based out of a dedicated WeWork space in the heart of NYC, so we’re looking for someone who’s local to the New York metropolitan area and excited about collaborating in person.

• Maintain a productive and welcoming office environment, managing supplies, vendors, and facilities
• Coordinate onboarding logistics for new hires including equipment and software access
• Monitor and ensure budget for office supplies, furniture and electronics are followed and ordered as necessary
• Provide executive assistance including calendar management, travel booking, and expense reports
• Plan and execute company events, company-wide meetings, and social events
• Collaborate with recruiters and hiring managers to schedule interviews and manage candidate logistics
• Serve as a strategic collaborator as we consider alternative office locations
• Additional duties as needed

• 3-5 years of prior office administration experience required
• Experience in a startup or fast-paced environment strongly preferred
• Excellent organizational and communication skills
• Strong attention to detail with the ability to juggle multiple priorities
• Tech-savvy and comfortable with tools like Google Workspace, Slack, Notion, and applicant tracking systems (e.g. Ashby)
• Experience in event planning and coordination
• Familiarity with human resources functions is a plus

Note:

Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.